Senior Account Manager

Chicago, Illinois, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Responsibilities

The Senior Account Manager oversees the servicing of a designated cyber book of business

Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards

Oversees the servicing of a designated book of business as relating to marketing, claims, and administration

Researches an issues’ root cause, implements, and resolves policy‑related issues

Recommends potential enhancements or improvements to processes, products, and/or policies

Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance

Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans

Engages in Client strategy meetings to manage insured’s expectations for upcoming term

Develops and presents coverage plan and renewal terms to Client

Assesses and interprets exposure information from the Client

Analyzes quotes from carriers to determine appropriate recommendations

Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures

Participates in negotiations with carriers for new and renewal quotes

Collaborates with senior staff in selecting new markets for submission and requesting quotes

Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive

Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors

Researches and understands industry trends and government regulations

Performs other responsibilities and duties as needed

Compensation and Benefits
Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant state/local pay transparency laws. The entry base salary offered for this opportunity may vary, and is contingent upon candidate education, skills, abilities, essential competencies, experience, professional designations, unique qualifications, and geographic location.

Performance Bonus : This role may be eligible for an annual performance bonus, based upon the financial performance of the organization and the individual contributions of the Associate.

Qualifications

Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent

3-6 years of cyber insurance experience is preferred

Cyber experience strongly preferred. Background in specialty insurance (e.g. professional liability, D&O, etc.) is beneficial.

Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)

Strong verbal and interpersonal communication skills required

Demonstrates strong working knowledge and experience within brokerage industry

Understands industry trends and governmental regulations

Ability to complete continuing education requirements as needed

Ability to attend company, department, and team meetings as required, including industry training sessions

Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information

Ability to efficiently organize work and manage time to meet deadlines

Ability to travel by automobile and aircraft

Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine

Ability to work on a computer for a prolonged amount of time

Ability to work outside of normal business hours as needed

Legally able to work in the United States

Equal Opportunity Statement
Lockton Companies is proud to provide everyone with equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.

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