Executive Account Director - California

Position Summary

Executive Account Director responsible for strategically managing and growing existing key client accounts while driving new business opportunities within those partnerships. The role serves as the strategic lead for a flagship consumer lifestyle account tied to an iconic global brand, working with high‑profile clients. The candidate must be based in California to maintain proximity for in‑person meetings and executive engagement.
Key Responsibilities

Serve as the primary point of contact and trusted advisor for key accounts.
Foster long‑lasting, impactful relationships with clients, ensuring high levels of satisfaction, engagement, and retention.
Proactively identify and pursue upsell, cross‑sell, and new business opportunities within existing accounts.
Develop strategic account plans to achieve growth objectives, focusing on revenue targets, client satisfaction, and long‑term partnership.
Build and maintain a healthy sales pipeline, aiming to meet or exceed sales quotas.
Accelerate demand velocity, drive opportunities through to closure, and present compelling solutions tailored to client‑specific needs.
Maintain a strong understanding of market trends, industry insights, and client needs.
Use this knowledge to craft and adapt sales pitches, ensuring the company remains competitive and relevant.
Work closely with internal teams—including Business Development, Marketing, Estimating, Creative Services, Product Development, and Operations—to deliver cohesive, high‑quality solutions that meet client objectives.
Collaborate with project teams to support customer coordination across project phases such as design definition, value engineering, prototype development, and delivery.
Ensure seamless execution and client satisfaction throughout each project phase.
Oversee contract negotiations, renewals, and expansion opportunities.
Manage terms and conditions, ensuring favorable outcomes that align with client expectations and company interests.
Monitor account performance metrics, analyze trends, and generate insights to enhance client service, satisfaction, and identify areas for improvement.
Engage new decision‑makers, schedule meetings, and convert leads into opportunities within existing accounts.
Position Requirements

Proficient in CRM software, preferably Salesforce.
Proficient in word processing, spreadsheets, and database management programs, specifically in Microsoft Office Suite: Outlook, Excel, Word, PowerPoint.
Excellent presentation, verbal, and written communication skills.
Proven strong strategic thinking, negotiation, and problem‑solving skills.
Strong time management and prioritization skills.
Self‑directed and motivated, with the ability to operate independently.
Keen attention to detail.
Strong financial acumen in the commercial space.
Knowledge of market research, sales, and negotiating principles.
Bachelor’s degree in Marketing, Communications, Business, or related field preferred; combination of education and experience will be considered.
5+ years of experience in account management, sales, or client relationship management, preferably with B2B key accounts combined valued at $10 million or more within Store Fixture Manufacturing, Construction, or adjacent industries.
Ability to strategize, plan, and execute initiatives to drive account growth and retention.
Other Job Requirements

Must be able to travel regionally up to 25% of the time or as required.
Varying work schedules based on business need are sometimes required.
Frequently required to sit, stand, walk, talk, and hear.
Must have a valid driver’s license.
Ability to operate a computer keyboard.
Ability to read a variety of materials.
Ability to sit and stand for extended periods of time.
Ability to carry and lift materials up to 25 lbs.
There are no direct reports (the position does not have supervisory responsibility).
Compensation

Base salary range: $120,000 to $145,000 per year. Eligible for additional quarterly bonus.

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