Strategic Life Sciences Account Manager – AI Solutions

About The Role
We are seeking a dynamic and client‑focused Account Manager to join our Life Sciences team. In this role, you will be responsible for driving revenue growth, profitability, and customer satisfaction across a portfolio of strategic accounts within the life sciences sector. You will act as a trusted advisor to clients, leveraging your expertise in localization, language solutions, and emerging technologies—including AI‑driven solutions—to deliver value and strengthen long‑term partnerships.

Key Responsibilities

Build and nurture strong relationships with key stakeholders across assigned accounts, increasing customer engagement and retention

Develop and execute strategic account plans to drive revenue growth, profitability, and expansion opportunities

Identify new business opportunities within existing accounts and collaborate with Sales and Solution teams to pursue them

Position and promote a portfolio of language, content, and AI‑enabled solutions tailored to client needs

Serve as the primary point of contact for clients, ensuring high‑quality service delivery and issue resolution

Act as a liaison between clients and internal teams to ensure smooth execution of projects and services

Monitor account performance, ensuring alignment with KPIs, contractual commitments, and client expectations

Maintain accurate data, reporting, and compliance with internal processes and account‑management standards

Support and mentor junior team members or account managers, where applicable

Stay informed on industry trends in life sciences, localization, and AI‑driven language technologies (e.g., machine translation, generative AI, automation tools)

Requirements

Bachelor’s degree in Business, Life Sciences, Economics, or a related field

3–5 years of experience in Account Management, managing enterprise or strategic clients

Experience within the localization, language services, or content solutions industry

Knowledge of the Life Sciences industry, including pharmaceutical, biotechnology, medical device, or CRO environments

Familiarity with regulated content and workflows (e.g., clinical trials, regulatory submissions, medical communications) is a strong advantage

Understanding of industry terminology, compliance requirements, and quality standards in healthcare and life sciences

Exposure to or strong interest in AI technologies, such as machine translation, generative AI, or automation tools applied to content and localization workflows

Demonstrated ability to grow accounts and manage complex client relationships

Strong analytical and problem‑solving skills, with the ability to translate client needs into tailored solutions

Excellent communication, negotiation, and presentation skills

Strong interpersonal skills with the ability to collaborate across cross‑functional teams

Experience leading or mentoring team members is a plus

Benefits
Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include Medical, Dental, Vision, Life Insurance, Short‑Term Disability, Health Savings and Flexible Spending Account options; many other voluntary options to choose from: Voluntary Life Insurance, Long‑Term Disability, Buy‑Up Short‑Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance; 401(k) plan with 50% match on 12% employee contribution – providing an employer contribution of up to 6%.

In addition to the benefits package, Acolad also offers the following time off: Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure; Nine paid holidays per year.

The salary considered for this position would be between 85,000$ to 95,000$ per year. This position is eligible for variable compensation in addition to the base salary.

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.

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