Senior Account Manager

Our client have retained us to find them a Partner Success Manager – Retail & Telco Partnerships (5+ years experience)Location is anywhere in GermanySalary - €75,000 + BonusThe client is a global technology platform powering trade‑in and circularity programs for leading retailers and telecom operators. They operate across Europe, the Middle East and beyond, helping partners drive device upgrades, increase customer lifetime value, and reduce electronic waste through scalable, data‑driven solutions.About the RoleWe are looking for a Senior Account / Customer Success Manager to support the rollout, adoption, and ongoing success of our clients trade‑in programs across retail and telecom partners, with a strong emphasis on retail environments.This role sits at the intersection of program delivery, partner success, and operations, ensuring that our partners not only launch successfully but also actively use, adopt, and scale the solution over time.You will work closely with partner teams (store operations, HQ stakeholders) and internal teams (product, tech, logistics, marketing) to drive execution, improve performance, and enhance the customer journey.Key ResponsibilitiesProgram Rollout & ExecutionSupport the rollout of trade‑in programs across retail stores and partner channelsCoordinate onboarding activities including training, operational setup, and go‑live readinessEnsure smooth implementation of processes (in‑store, logistics, and system integrations)Partner Success & Adoption (Core Focus)Act as the primary point of contact for day‑to‑day partner supportDrive adoption and usage of the platform across stores and partner teamsMonitor engagement and proactively identify gaps in usage or process adherenceSupport partners in embedding trade‑in into their core sales journeyPerformance Monitoring & OptimizationTrack KPIs such as conversion, volumes, and operational qualityIdentify improvement opportunities and support implementation of enhancementsProvide regular updates and insights to partners on program performanceRetail Operations SupportWork closely with retail teams to ensure store‑level readiness and executionSupport training initiatives and creation of operational materialsHelp troubleshoot day‑to‑day issues impacting store performanceCross-Functional CoordinationCollaborate with internal teams (product, tech, logistics, finance) to resolve issues and improve the offeringSupport continuous improvement of processes, tools, and customer experiencePartner Relationship ManagementBuild strong working relationships with operational stakeholders at partnersSupport senior stakeholders with structured updates and clear communicationEnsure alignment between partner expectations and program deliveryProfile & QualificationsExperience5+ years in customer success, account management, program management, or operationsExperience working with retail and/or telecom clients is a strong plusExposure to multi‑stakeholder environments (HQ + store‑level operations) preferredExperience in technology platforms, retail operations, or B2B2C environments is advantageousSkillsStrong customer‑facing and relationship management skillsHighly organized and execution‑focused, with attention to detailAbility to manage multiple workstreams across different stakeholdersComfortable working with data and KPIs to drive decisionsStrong communication skills (written and verbal)LanguagesFluent in German (required)English required; additional European languages are a plusNice to HaveExperience with trade‑in, circular economy, or device lifecycle programsFamiliarity with retail store operations or telco sales environments#J-18808-Ljbffr