Jewelry Consultant (Part-time)

Overview
Jewelry Consultant (Part-time) - Washington D.C.

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

What You’ll Do

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.

Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, resizing, and other inquiries.

Call customers to confirm showroom appointments and answer any pre-appointment questions.

Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.

Open and/or close the showroom and waiting area.

Use the ERP system to manage tasks and communicate cross-functionally.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

A passion for the customer and a commitment to delivering the best possible experience.

A drive to exceed goals and a willingness to take on challenges.

Attention to detail and a passion for process in a fast-moving work environment.

Strong communication skills, with clarity in person, email, and chat.

Team-oriented mindset and collaboration to support business goals.

What We Offer

Competitive compensation and a robust benefits package.

Career growth opportunities through regular coaching, training, and growth pathways.

Diverse, mission-minded team focused on transparency, sustainability, and inclusivity.

Employee discounts on Brilliant Earth jewelry.

Sales incentive programs to recognize and reward performance.

Mental wellness resources and access to counseling through an Employee Assistance program.

Giving back and volunteer opportunities with local initiatives.

401k with company match.

Paid parental leave.

Pre-tax commuter benefits.

How To Apply & What To Expect
To apply, please send a resume and cover letter explaining why you are interested in joining Brilliant Earth and include a sentence about your favorite shape of diamond. If selected for an interview, the process includes a phone call with the recruiting team, an online exercise, and a video interview with a leader.

More About Us
Our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We value hard-working team players, frequent collaboration, and celebrate wins together. As one of the fastest growing e-commerce jewelers, we seek bright and passionate people who are eager to grow with the company.

Equal Employment Opportunity & Privacy
Brilliant Earth is committed to equal employment opportunity and compliance with applicable laws. We celebrate diversity and inclusion and maintain a work environment free of harassment or discrimination based on protected characteristics. If you need assistance or reasonable accommodation completing an application or during the interview process, please reach out to accommodations@brilliantearth.com.

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