Overview
We are seeking a Principal Technical Consultant to join our Customer Success Public Sector team. In this role, you will engage with public sector customers post‑sales to develop software solutions on the Appian platform, helping companies drive digital transformation and competitive differentiation.
Responsibilities
- Lead projects and work through the entire project life‑cycle to define, design, develop, and implement custom software and AI solutions using Appian’s platform.
- Work within an agile environment to understand client business processes and technical needs.
- Launch new relational data models in production.
- Develop APIs to integrate with multiple systems.
- Partner with Appian Architects and Technical Delivery Managers.
- Lead and mentor consultants through fast‑paced software implementations.
- Brainstorm AI use cases and implement Appian’s AI tools (RAG, agentic workflows, prompt engineering, generative models).
- Collaborate with client technical teams and business users throughout the software development life‑cycle.
- Drive adoption and empower clients to become self‑sufficient in building process applications.
Qualifications
- Passion for mentoring/developing others and experience leading teams through post‑sale software implementation.
- Experience working with clients to define business processes and gather functional and technical system requirements.
- Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems.
- History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, and sprints).
- Basic understanding of object‑oriented programming, relational database design/data modeling, and SQL skills.
- Knowledge of software testing practices (test‑driven development, automated test suites within a continuous integration framework).
- Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services.
- Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred).
- US Citizenship; candidates for Public Sector roles must be a U.S. citizen.
- 7+ years of experience with hands‑on software development or technical consulting.
- B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
- Willingness to travel 10% or less annually to support customer engagement.
Compensation & Benefits
The base salary is between $100,000 and $225,000 per year. A discretionary bonus may be awarded. We offer generous benefits including a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources.
EEO & Accommodation
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at
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