Regional Account Manager

Client Facing Role that manages the overall business relationship

Account mapping, business unit breakdown (touchpoints to align regional/global team)

Run QBRs & ensure they are properly prepared for

Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly

Report Creation / Monitoring / Distribution (responsible/accountable)

Performance management (responsible/accountable)

Market Analysis / Industry Awareness

Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:

Client Reviews Strategic Business Plans

Value add Programs Process Improvements

Tender Management Technology Solutions

Impact & coverage analysis -> identify service or opportunity gaps

Penetrate organizational structure and develop relationship beyond main points of contact

Maintain rates and assess yields monthly

Monitor account for timely payments and assist with collections on past due invoices

Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network

When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction

Ensure all company policies and regulatory requirements are adhered to

Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources

Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution

Other duties as assigned

Other Skills & Abilities

Excellent Organizational Skills

Excellent written and verbal skills

Excellent presentation and interpersonal skills

Thorough knowledge of transportation industry logistics and freight forwarding

Thorough knowledge of successful sales techniques

Detail oriented, able to multitask and meet deadlines

Self-motivated, able to work in a team and independently

Good analytical and program management skills; ability to define, develop and document business processes and procedures

Strong customer service, problem-solving, and interpersonal skills

Internal/external sales skills

Troubleshooting and problem resolution skills

Leads by example

Sense of urgency

Creative

Responds easily to changing demands

Physical Requirements

Talking, hearing and using hands to operate computer equipment

Vision abilities required by this job include close vision and the ability to adjust focus

Education & Experience

3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry

Experience with CRM systems

Certification and Licenses

Professional certification may be required in some areas

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Potential to earn a quarterly bonus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications
Education
Required
High School or better.

Preferred
Bachelors or better.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr