Manufacturing Account Specialist

Job Description Job Description Customer Service Account Specialist– Coppell, TX 65-70K
Seeking an experienced Customer Service Account Specialist with a manufacturing background and experience/skills in material procurement, customer order management, invoicing/billing, shipment processing and inventory management. Candidates must have excellent computer skills for reporting and analyzing data including knowledge of v-lookups and creating pivot tables using MS Excel.

Key Responsibilities:
· Manage the purchasing process for clients buying parts, ensuring all customer needs are met and/or exceeded
· Ensure all invoices are done and processed accurately and delivered to clients within the required timeframes
· Ensure supplier performance (cost, on-time delivery and quality) including material costs are accurate and available for pricing
· Control freight costs (inwards/outwards/local/international)
· Track spare parts backlog
· Research where parts may be available with other locations and move the invocatory to fill customer orders, notify that location that parts are being moved and arrange shipping details
· Complete required reports are completed accurately and on time
· Ensure orders are accurate and delivered within designated timeframes to clients
· Ensures ordered are accurately invoiced within designated timeframes to clients
· Ensure that all freight and shipping consignment orders conform to regulations as demanded by the country of destination
· Liaise with the Finance team regarding the credit history, payment terms and, where applicable, LC requirements for all customer orders received

Qualifications
· 3 to 5 years of recent work experience in a supply chain role and understanding of credit management.
· Manufacturing industry experience in a customer service role required
· Extensive understanding and knowledge of MRPII based enterprise systems
· Practical knowledge and understanding of purchasing, sales ordering and invoicing processes
· Must be self-motivated, driven, reliant and forthcoming
· Able to multitask, flexible and works well under pressure
· Ability to develop, build and maintain strong relationships with management, co-workers, suppliers and clients
· Represent company values that include being a good team player, passionate, professional, committed, honest and treating people with dignity and respect
· Must have excellent communication (written and verbal), be able to negotiate, solve problems & make decisions in line with organizational philosophies and practices to lead and be a part of a successful team