BCM One , Inc. is hiring: Technical Writer in Grand Rapids

At BCM One, we power global business connectivity through industry‑leading voice, data, and managed network solutions, supporting customers across markets and geographies. As a rapidly growing global telecoms company, we invest in people who want to build meaningful careers, not just fill roles. We are excited to be adding a Technical Writer with experience in technology or technical documentation to our growing team. In this role, you will collaborate closely with marketing, product, engineering, and support teams to transform complex technical information into clear, trusted documentation that drives consistency, usability, and scale. This is an ideal opportunity for someone who is eager to grow their skills while contributing to products and platforms used worldwide.

Work Locations
This is a hybrid or remote optional position with the ability to be based out of one of the following office locations: Grand Rapids, Michigan; Herndon, Virginia; Alpharetta, Georgia; or Blue Bell, Pennsylvania. This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.

Hours
Eastern business hours

What You Will Do

Writing, editing, and maintaining operational and partner‑facing documentation, including SOPs, technical guides, workflows, and knowledge base articles

Reviewing and editing marketing copy, including long‑form blogs and product‑related content

Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands

Attending product, marketing, and cross‑functional meetings to understand upcoming initiatives and proactively plan documentation needs

Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current

Organizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usability

Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency

What You Will Need

Bachelor’s degree in writing, communications, English, or a related field

1+ years of experience writing documentation in a technical, operational, SaaS, or regulated environment

Experience with telecom, VoIP, or related software and technology is a plus

Experience using documentation or knowledge base tools such as Confluence, Docs360, LMS or similar platforms

Exceptional writing and editing skills with a sharp eye for detail

Expertise in Microsoft Word and document formatting

Experience translating technical or operational concepts into clear, audience‑appropriate content

Comfort working with cross‑functional teams and proactively seeking information

Strong organizational skills and the ability to manage multiple competing deadlines

A collaborative mindset and the confidence to insert yourself into conversations when clarification is needed

Benefits

Competitive industry salaries

Comprehensive medical, dental, and vision insurance

Company‑provided life and disability insurance

Matching 401(k) plan

Employee Emergency Assistance Fund

Paid holidays and vacation time

FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

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