Associate Director, Digital Product Management - AI Customer Solutions

Overview
Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. We deliver Networked Experiences by leveraging data, technology, creative, media and strategy capabilities. Digitas delivers outcomes via solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year, and by Forrester and Gartner, Digitas serves leading brands through a global network of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

About the Role
Associate Director, Digital Product Management - AI Customer Solutions. Digitas is seeking to drive technical innovation at the intersection of generative AI, data, and digital marketing. You will partner with internal stakeholders, sister agencies, and client teams to analyze processes, uncover pain points, and map opportunities for AI transformation. You’ll explore and evaluate diverse sources of information—including structured data and unstructured content—to design and create bespoke agentic solutions tailored to each challenge. Generative AI will be a core focus, with a toolbox that also includes automation technologies, process/workflow optimization, and the development of new products or platform features.

Responsibilities

Drive the end-to-end discovery, strategy, and delivery of AI-powered projects using our bespoke generative AI platform.

Architect, prototype, and implement innovative solutions across diverse business use cases.

Collaborate with cross-disciplinary teams—including designers, developers, and strategists—to ideate, develop, and launch new products and experiences.

Partner with clients to understand evolving generative AI needs and proactively identify opportunities where generative AI or technology can support business goals.

Lead requirements gathering, use case documentation, and define acceptance criteria in partnership with clients, stakeholders and development teams.

Guide teams across the full software development lifecycle (SDLC) to ensure high-quality, timely delivery.

Conduct technology audits, vendor analyses, and help define product roadmaps and technical strategies.

Be a subject matter expert in prompt engineering and generative AI best practices, offering hands-on guidance and training to clients.

Present complex technical concepts to both technical and non-technical audiences with clarity and confidence.

Develop and lead hands-on training for clients and internal users to enable platform adoption.

Stay current with the latest advancements in AI and emergent technologies, identifying opportunities for new functionality and improvement.

Maintain strong organizational, time-management, and risk-mitigation practices in a dynamic environment.

Flexibility working with international timezones.

Qualifications

7+ years in a Product Manager, Product Owner, or Business Analyst role, with significant digital/technology project experience.

4+ years consulting or working in a digital agency environment.

Bachelor’s degree (or equivalent) in Business or Technology related field preferred.

Robust expertise in Artificial Intelligence and Generative AI, with hands-on experience in designing, deploying, and optimizing solutions.

Proven capability in system/business analysis and driving product development from ideation to launch.

Proficient in modern AI platforms, tools, and the software development lifecycle.

Excellent analytical, creative problem-solving, and critical thinking skills.

Exceptional communication, presentation, and interpersonal abilities.

Demonstrated leadership in managing multidisciplinary teams and fostering innovation.

Adaptability to handle risk, change, and feedback while maintaining composure under pressure.

Ready to drive innovation at the forefront of AI? Apply today!

Additional Information
Digitas is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. If you require accommodation or assistance with the application or onboarding process, please contact USMSTACompliance@publicis.com. Compensation Range: $112,290 - $179,712 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position. The Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The application deadline for this job posting is 8/1/2026.

#J-18808-Ljbffr