OPERATION MANAGER

OPERATION MANAGER

JOB SUMMARY
The Operation Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

RESPONSIBILITIES

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level

Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs

Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience

Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity

Select, develop staff and trainers for more responsibility or internal promotability into a leadership program

Ensure execution of all employee recognition and incentive programs as directed

Assist with inventory and controlling expenses

Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections

Maintain a safe, clean and secure environment for all guests and staff

Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies

Manage the Urban Café Team, ensuring they always work to the expected standards

Ensure all deliveries are received correctly and logged

Train the Urban Café Team in preparing the full menu and the FOH staff in preparing drinks and ready-to-eat foods to the consistently high standard required

Maintain effective stock control, storage, and rotation to minimize wastage

Set a high standard and good example for the Urban Café Team regarding cleanliness and hygiene including a regular deep clean schedule

Other duties as assigned

QUALIFICATIONS

Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)

1+ years’ supervisory or management experience required

Ability to pass a thorough background check

CPR/First Aid Certification is preferred

Brand Ambassador and Culture Champion!

Demonstrated ability of developing team members in areas of responsibility

Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!

Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)

Professional grooming and conduct must be constantly displayed to set an example for staff

Ability to enthusiastically interact with others

Adaptability, flexibility, general enthusiasm for the business

Strong communication skills; ability to write and verbally communicate in a clear and concise manner

Willing to learn and adapt to changes or challengesAbility to establish working relationships with all employees, management, and vendors

Exercise good judgment in decision-making

Appreciation of diversity (thought, ethnic, gender, etc.)

We work when others play! Must be able and willing to work weekends, evenings and holidays

ADDITIONAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

Work days, nights, and/or weekends as required

Work in noisy, fast-paced environment with distracting conditions

Move about facility and stand for long periods of time

Read and write handwritten notes

Lift and carry up to 30 pounds

Must have regular and predictable attendance

If this is you, apply now!

ABOUT URBAN AIR ADVENTURE PARKS
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the indoor adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

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