National Account Management Specialist - IME

Position Overview
Dane Street is seeking a National Account Management Specialist to support and manage relationships with key national clients, including large TPAs and insurance carriers. This relationship‑focused role is responsible for ensuring client satisfaction, operational alignment, and long‑term retention. The ideal candidate will serve as the primary point of contact for assigned accounts, driving consistent communication, resolving issues, and ensuring the delivery of a high‑quality, seamless IME experience.

Key Responsibilities
Account Management & Client Relationships

Serve as the primary day‑to‑day contact for assigned national accounts

Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders

Develop a deep understanding of each client’s workflows, expectations, and program requirements

Sales & Revenue Growth

Drive referral and revenue growth within designated national accounts

Identify and execute upsell and cross‑sell opportunities

Partner with Sales Directors and Managing Directors to align on account strategy

Support new client rollouts and participate in client meetings, events, and industry conferences

Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion

Stay informed on market trends, competitor activity, and industry developments

Client Stewardship & Engagement

Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check‑ins

Prepare and present service metrics, utilization trends, and improvement opportunities

Ensure clients remain informed, engaged, and confident in service delivery

Issue Resolution & Escalation Management

Act as the primary contact for client concerns, service issues, and escalations

Partner with internal teams to investigate and resolve issues in a timely manner

Communicate updates clearly and proactively to clients

Identify risks early and implement solutions to prevent recurrence

Operational Alignment & Program Management

Ensure client‑specific requirements are clearly communicated and executed internally

Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality

Support onboarding and implementation of new programs and accounts

Performance Monitoring & Continuous Improvement

Track and analyze key metrics, including turnaround times, report quality, and client satisfaction

Identify trends and recommend process improvements

Partner internally to enhance overall service delivery

Internal Collaboration

Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams

Support the rollout and ongoing management of national programs

Provide feedback on client needs, service gaps, and market insights

Requirements
Qualifications

5–7+ years of experience in account management or client services within workers’ compensation, auto, or liability sectors

Experience working with TPAs, insurance carriers, and complex multi‑state accounts

Strong understanding of workers’ compensation claims processes preferred

Excellent communication, presentation, and organizational skills

Strong attention to detail and ability to manage multiple priorities

Key Competencies

Relationship‑driven with a strong client service mindset

Proactive problem‑solver with sound judgment

Effective communicator across internal and external stakeholders

Highly organized with the ability to manage multiple accounts

Collaborative and team‑oriented

Benefits
Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well‑being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short‑term disability, and long‑term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

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