Lead Creative Designer

Store - WINSTON-SALEM, NC
Lead and coach a team of framers who focus on building customer relationships while creating custom framing solutions. Drive custom framing sales and assist customers in creating memorable framing solutions for their art.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.

Develop and coach the team on selling behaviors.

Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.

Achieve your own KPIs and manage the framing team to achieve their role KPIs.

Review sales and production workload and build plans and sales‑floor time for networking.

Manage and execute inventory management processes as assigned.

Manage and execute shrink and safety programs.

Serve as Manager on Duty (MOD).

Assist with interviewing, onboarding, coaching, observing and training new team members; support talent development activities; participate in performance management activities of your team; utilize leadership competencies for continued self‑development.

Partner with MOD’s daily on the expectations of framing and other framers.

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.

Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.

Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.

Acknowledge customers, help locate product and provide solutions.

Assist with omni‑channel processes.

Other Duties As Assigned
Additional duties may be requested as needed to support store operations.

Minimum Experience

Basic computer skills.

Preferred Experience

Previous custom framing experience is preferred.

Retail management experience.

Experience leading a sales team.

Physical Requirements

Regular bending, lifting, carrying, reaching, and stretching.

Ability to move throughout the store.

Ability to remain standing for long periods of time.

Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment

Public retail store setting with climate‑controlled areas; some stock rooms may not be climate controlled.

Possible outdoor work to retrieve shopping carts or while unloading trucks.

Frame shop contains glass cutter and heat press.

Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Equal Opportunity & Disability Accommodation
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Information
EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster

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