Irvine Store Framing Manager

Overview
Store - LA-TUSTIN, CA. Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Responsibilities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

Develop and coach the team selling behaviors

Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager

Achieve KPI targets and manage the framing team to achieve their role KPIs

Review sales and production workload and build plans and sales floor time for networking

Manage and execute the inventory management processes as assigned

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Assist with interviewing, onboarding, coaching, observing and training of new team members; support Talent Development activities; participate in Performance Management activities for the team; utilize leadership competencies for continued self-development

Collaborate with MODs on framing expectations and alignment across the team

Interact in an accepting and respectful manner; remain positive and respectful in difficult situations; promote commitment to the organization’s vision and values; model positive behavior for others

Participate in truck unloading and stocking processes to ensure standards are followed and completed within budget

Follow SOPs and Company programs to ensure a safe environment

Acknowledge customers, help locate product and provide solutions

Assist with Omni-channel processes

Minimum/Preferred Experience

Basic computer skills

Previous custom framing experience is preferred

Retail management experience

Experience leading a sales team

Physical Requirements

Regular bending, lifting, carrying, reaching and stretching

Ability to move throughout the store

Ability to remain standing for long periods of time

Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment

Accommodations available upon request through supervisory channels

Work Environment

Public retail store setting with customer focus; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if needed for retrieving shopping carts or unloading trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Legal and Benefits
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Compensation
Total Base Pay Range For This Position: $17.75 - $23.10

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We provide reasonable accommodations to applicants with disabilities during the job application or interview process, upon request. For more information, visit Michaels.com.

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