Retail- Framing Manager

Store - LI-OCEANSIDE, NY

Major Responsibilities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

Develop and coach the team selling behaviors

Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager

Achieve KPI’s and manage the framing team to meet their role KPI’s

Review sales and production workload and build plans and sales floor time for networking

Manage and execute inventory management processes as assigned

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Assist with interviewing, onboarding, coaching, observing, and training of new team members; support Talent Development activities; participate in Performance Management activities of the team; utilize leadership competencies for continued self‑development

Partner with MODs daily on framing expectations and other responsibilities

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others

Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget

Follow Standard Operating Procedures and Company programs and ensure a safe environment

Acknowledge customers, help locate products, and provide solutions

Assist with Omni‑channel processes

Minimum Experience

Basic computer skills

Preferred Experience

Previous custom framing experience

Retail management experience

Experience leading a sales team

Physical Requirements

Regular bending, lifting, carrying, reaching, and stretching

Ability to move throughout the store

Ability to remain standing for long periods of time

Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment

If you need help performing these functions, please contact supervisor so we may engage in the interactive process and find a reasonable accommodation

Work Environment

Public retail store setting serving customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work may be assigned to retrieve shopping carts or while unloading trucks

Frame shop contains a glass cutter and heat press

Work hours include nights, weekends, and early mornings

Total Base Pay Range For This Position: $18.00 - $23.20

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).

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