Customer Onboarding Specialist

About this position
ABOUT LINXUP, LLC
If you are looking for “the right opportunity” with a fast-growing company, with great people, doing great work, look no further. Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you’re looking for an opportunity to help make a difference for small businesses, you’re in the right place. Linxup helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy to use tracking and dash cam solutions. Linxup delivers class-leading reliability, flexibility, and live, US-based onboarding, support, and coaching to ensure customers get the most out of their investment. That’s why more than 30,000 businesses trust Linxup to help them improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done.

ABOUT THE POSITION
We are currently looking to hire a Customer Onboarding Specialist to help our new customers navigate our platform and devices, leading them to be lifelong customers. The Customer Onboarding Specialist will be responsible for developing initial customer relationships and guiding them through setup and use of the system, leading to retention and loyalty. This role will work closely with customers to ensure they are well informed of our system capabilities and reinforce their decision to purchase Linxup products. This person will partner with Sales, Customer Success, Product, Customer Solutions, Customer Experience and more to provide an excellent experience to new customers by deeply understanding our products and how departments function together to deeply integrate new customers into our products – leading to organic growth to Linxup.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES

Maintain a pipeline of new customers to establish a trusted/strategic advisor relationship with

Facilitate successful onboarding of new customers assigned to the book of business

Be an ongoing resource for customers within the first 6 months of becoming a customer

Ensure customers are leveraging our products and services during the onboarding process, and educate them as necessary with insights and tactics to help their business

Be comfortable interacting with the customers, leveraging all manners of communication, including phone calls, email, social networks, video calls, screen shares, etc to communicate opportunities and to extend initiatives with the company

Act as an initial liaison between new customers and internal teams, and advocate for customer needs/issues cross-departmentally as appropriate, during the onboarding process

Gather requirements and features from customers and their communities to augment Sales/Product/and business growth

Work cross-functionally to identify the biggest sales opportunities and drive execution leading to real business results

Monitor and manage assigned customer accounts through the onboarding process to ensure they are healthy while identifying at-risk accounts to deploy retention initiatives to minimize churn

Conduct follow up at determined intervals after the initial onboarding process to ensure customer expectations and deliverables are met

Complete customer profiling work as needed within Salesforce CRM

As needed, work with Sales Operations team to update and modify onboarding processes to fit current needs and evolving program

Bring thoughtful and creative ideas to enhance onboarding experience for customers as well as an overall onboarding program

Assist with build-out of program elements as needed within system tools such as Outreach, Salesforce, etc.

Other duties as assigned

QUALIFICATIONS

Related Bachelor’s Degree preferred

A 2+ year work history in Sales or Customer Success related roles

Highly motivated individual with the ability to understand and identify customer’s needs

Team oriented individual who enjoys collaborating with others

Strong problem-solving skills required

A history of working with CRM software (Salesforce.com)

Understanding of revenue-generating metrics, experience in a SaaS organization is a plus

A passion for building business plans and executing strategic initiatives

Comfortable in a fast-paced technology company, start-up experience is a plus

Must have excellent interpersonal, leadership, organizational, and communication skills

WORK ENVIRONMENT

Fast-paced environment with opportunities for growth and reward

Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

Position offers salary and monthly bonus potential

Medical, Dental, Vision, Life and 401(k) benefits are offered

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