Account Specialist

Ready to grow your career in a fast-paced sales support environment where ownership, adaptability, and relationship-building matter? Clemens Food Group is looking for a Fresh Account Specialist to play a critical role in supporting customer success, optimizing account operations, and driving value across our fresh business.

About Clemens Food Group
For more than 125 years, Clemens Food Group has been guided by a simple principle: do the right thing. As a family-owned, fully integrated food company, we operate across the entire supply chain from raising livestock to delivering finished products. We combine tradition with innovation to produce quality food and build a culture where people are empowered to grow, contribute, and succeed.

What You’ll Do
As a Fresh Account Specialist, you’ll play a critical role in delivering exceptional execution and customer service throughout the order-to-delivery process. You’ll serve as a key point of contact for customers and account managers, taking ownership of customer orders from initiation through successful delivery while ensuring proactive communication and timely issue resolution.

This is a highly execution-focused role where workload is constant, priorities shift quickly, and no two days look the same. Success comes from your ability to stay organized under pressure, communicate effectively across teams, and proactively solve problems before they impact the customer experience.

Essential Functions & Responsibilities

Manage customer orders from entry through fulfillment and delivery execution

Ensure pricing accuracy, order accuracy, and timely processing of customer requests

Coordinate logistics activities and communicate order updates with customers, sales teams, operations, and supply chain partners

Monitor service levels and proactively identify risks that may impact customer business operations

Resolve service-related issues quickly while supporting service recovery efforts when needed

Escalate issues appropriately and communicate effectively to drive timely resolution

Support customer setup activities and maintain accurate customer documentation

Maintain quality, complaint, and service-related records with a high level of accuracy

Balance multiple priorities and independently manage assigned workloads in a fast-paced environment

Build strong internal and external relationships that support customer trust and satisfaction

Collaborate cross-functionally to ensure smooth execution across the order-to-delivery lifecycle

Contribute to continuous improvement efforts and operational efficiencies across the business

Qualifications & Competencies

1–5 years of professional experience preferred

Strong organizational and prioritization skills

Ability to adapt to changing workloads and shifting priorities

Comfortable working in a fast-paced, high-volume environment

Excellent communication and relationship-building abilities

Demonstrated ability to take ownership and accountability

Strong problem-solving mindset and willingness to speak up when escalation is needed

Experience supporting sales, customer accounts, supply chain, operations, or related business functions preferred

EEO Statement
It is the policy of Clemens Food Group to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodation for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

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