Telecommunications & Audio Visual Specialist - IT Infrastructure - Information T

Telecommunications / Audio Visual Engineer

The Telecommunications / Audio Visual is responsible for the design, implementation, support, and maintenance of the organization's telecommunications and audio-visual technology infrastructure across clinical, administrative, and operational environments. This role supports enterprise voice systems, conferencing platforms, AV integrations, paging systems, collaboration technologies, and associated network-connected communication systems.
The engineer will work closely with IT Infrastructure, Clinical Operations, Facilities, and external vendors to ensure reliable communication services and modern collaboration experiences throughout the organization.
Essential Duties and Responsibilities
Support and maintain enterprise telecommunications systems including VoIP, call routing, voicemail, contact center technologies, and unified communications platforms.
Design, implement, configure, and troubleshoot AV systems for conference rooms, boardrooms, training spaces, digital signage, and other collaboration environments.
Manage and support Microsoft Teams Rooms, conferencing systems, cameras, microphones, speakers, wireless presentation systems, and associated AV hardware/software.
Coordinate installation and maintenance activities with vendors, facilities teams, and external contractors.
Support overhead paging systems, emergency communication systems, and integrated communication technologies.
Assist with network connectivity and troubleshooting for telecommunications and AV devices.
Participate in infrastructure modernization initiatives involving voice, video, wireless, and collaboration technologies.
Develop and maintain technical documentation, diagrams, standards, and operational procedures.
Monitor system performance and proactively address service interruptions or degradation.
Participate in on-call support and operational escalation processes when required.
Ensure telecommunications and AV systems comply with organizational security, operational, and reliability standards.
Collaborate with leadership and operational stakeholders to identify technology improvement opportunities and enhance end-user experience.
Qualifications

Minimum Qualifications
Bachelor's degree in Information Technology, Telecommunications, Engineering, or related field preferred; equivalent experience accepted.
Minimum 5 years of experience supporting telecommunications and/or AV technologies in an enterprise environment.
Experience with VoIP platforms, unified communications, conferencing systems, and AV technologies.
Experience supporting Microsoft Teams, Teams Rooms, Zoom Rooms, or similar collaboration platforms.
Understanding of networking fundamentals including TCP/IP, VLANs, QoS, and wireless networking.
Strong troubleshooting, analytical, and communication skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Preferred Qualifications
Experience in healthcare or highly regulated environments preferred.
Experience with Cisco collaboration technologies, paging systems, and enterprise AV integrations.
Familiarity with structured cabling, low-voltage systems, and conference room standards.
Industry certifications such as CTS, CCNA, Microsoft Teams certifications, or related credentials preferred.
Job Info

Job Identification 922
Job Category Information Systems
Job Schedule Full time
Job Shift Day
Locations 1515 N. Flagler Drive, West Palm Beach, FL, 33401, US (On-site)
Department Information Technology - District
About Us

The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county's Trauma Agency, which ensures quality outcomes within the county's trauma system and leads initiatives to prevent traumatic injury.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.
This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA's education and awareness information at the following link: https://info.flclearinghouse.com/