Retail Auto Relationship Manager

Auto Relationship Manager

As part of Wells Fargo Auto, the Auto Relationship Manager will be responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities.
Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory to support corporate objectives.
In this role, you will:
Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
Establish and maintain dealer relationships
Terminate non-performing dealers
Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners
Uphold, support, foster and engage in Wells Fargo Vision and Values
Be able to assess a dealer's needs and provide solutions to help them succeed financially
Train and educate dealers around Wells Fargo products and services
Maintain accurate dealer contact information
Responsible for partnering with other LOB within Wells Fargo
Required Qualifications:
2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Strong prospecting, sales, negotiation, and influence skills
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to interact with all levels of an organization
Ability to interact effectively and confidently with senior management
Strong organizational, multi-tasking, and prioritizing skills
Auto finance experience
Previous experience with CRM tools such as Salesforce
Job Expectations:
Ability to travel and have residency in assigned territory
Ability to travel up to 75% of the time
Ability to work nights, weekends, and/or holidays as needed or scheduled
Flexibility to address incidents as needed
Location:
100% remote work only available in the following locations: Philadelphia Southwest region including West Chester and Springfield. Territory also includes New Castle, Newark and Wilmington DE. Requires travel within an assigned territory.
Must reside in assigned territory.
Posting End Date: 7 Jun 2026
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.