Account Resolution Specialist

Account Resolution Specialist

Elevate Patient Financial Solutions has an exciting career opportunity available as an Account Resolution Specialist. This position will be hybrid, based in our Grand Rapids, MI office with some work from home opportunity. The full-time schedule for this role will be 8 AM-5 PM, Monday-Friday.
Job Summary: The Account Resolution Specialist is responsible for detailed, accurate, and timely communications with ElevatePFS Patient Financial Solutions clients and Patient Service Representatives, with the goal of resolving patient accounts as quickly as possible. The Account Resolution Specialist is responsible for facilitating this resolution process with the appropriate parties.
Essential Duties and Responsibilities:
Learns client processes to maintain contact info and accurate up to date ARIS instructions.
Communicates best use of ElevatePFS Patient Financial Solutions tools and procedures to clients; and encourages and guides them through the daily work process of sharing of information.
Works Info Requests, emails, and PF, IP, PH, IP, DP and LD special code reports/files in an accurate and timely manner based on best practices, being sure proper grammar and spelling is used and information is understood and well documented for the client.
Takes PSR calls as necessary for immediate resolution of a call.
Posts payment and adjustments found in a timely and accurate manner.
Audits PSR work for accuracy of process and procedures, providing appropriate feedback.
Documents all work performed in accurate and concise manner according to best practices.
Uses and maintains Account Resolution "opportunity logs", providing ideas and feedback on trends, suggestions for improvements or enhanced product tools.
Assists in maintaining a positive team environment by providing positive feedback and assisting other representatives where needed.
Builds strong working relationships with internal and external customers.
Other duties as assigned.
Qualifications and Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
Patient Service Representative Experience
Proven typing skills of a minimum of 37 wpm
Professional, accurate, clear, and concise verbal and written communications
Detailed and thorough
Positive and encouraging attitude
Resolution driven in timely manner
Remote and hybrid positions require a home internet connection that meets the company's upload and download speed criteria.
Benefits:
Medical, Dental & Vision Insurance
401K (100% match for the first 3% & 50% match for the next 2%)
15 days of PTO
7 paid Holidays
2 Floating holidays
1 Elevate Day (floating holiday)
Pet Insurance
Employee referral bonus program
Teamwork: We believe in teamwork and having fun together
Career Growth: Gain great experience to promote to higher roles