Digital Account Supervisor, contract 6 months

INNOCEAN USA, a full-service advertising agency located in sunny Huntington Beach, CA, is seeking a freelance Digital Account Supervisor to join our Hyundai team. We don't just look for fresh talent; we look for fresh thinkers!We are a hybrid work environment, x 3 days week in-office. Local candidates only, please.Booking is 7/16- 12/23/26OVERVIEW:The Account Supervisor is responsible for the day-to-day management of client’s automotive website initiatives that center around leveraging data to optimize a user's experience. This role requires background in a digital or ad agency in a client services function, web development experience, as well as expertise working with technology vendors.The successful candidate should possess solid client contact skills including, but not limited to, conducting presentations, trouble-shooting problems and thinking on their feet.DUTIES AND RESPONSIBILITIES:Key Role ResponsibilitiesWork with the client on a daily basis to identify needs and expectations for a large AI project and communicate those requirements to our technology vendorIdentify key stakeholders and disseminate information as necessaryBrief creative and production teams on project expectations including requirements for UX, design, development, and testing plansParticipate in and oversee the agency portion of the development processPresent creative design work to clients and capture feedback to communicate back to the teamFacilitate internal and client reviews, update status documents, legal routing, contact reports, and meeting coordination.Ensure that all project deliverables are completed and up to client expectations, while working with the Production team to manage timelines and key datesAct as a liaison between the vendor/agency working teams and the client working team on a daily basisCommunicate any questions or decisions points to clients and facilitate review/client approval of all key project deliverablesWork with Account Lead to present/communicate progress and outcome of projects to executive level clientsFacilitate internal and client reviews, update status documents, legal routing, contact reports, and meeting coordinationRepresent the account team and communicate client direction to vendor/agency working team in all working level meetingsSet up and report on key metrics for the programWork with Account Lead on project planning for future Phases of the AI programBe the steward of the agency’s brand management system and show solid knowledge of the client’s business (including pricing, product, sales, marketing channels, strategies, and competitive landscape)Lead client discussions regarding AI as well as digital marketing insights and recommendationsEmbrace “We are Explorers”, being pioneers with an insatiable drive to lead ideas, innovation, and science into uncharted territory for our clientsManagement ResponsibilitiesManage multiple workstreams with the large scope of our AI project to ensure that all team members/vendors have the information needed to keep the project movingManage client and vendor partners, fostering strong relationships, and serving as a reliable point of contact to address their needs and ensure satisfaction with our services and solutions.Oversee the various agency processes required to track projects, prioritize work, and ensure that timelines are metReport on project status on a weekly basis using our project templateQUALIFICATIONS:6+ years’ experience in account management at a digital or advertising agencyKnowledgeable in web development process and web deployment processStrong presentation and communication skillsAbility to stay organized and manage multiple projects efficientlyAbility to assess a situation and make sound judgment calls / recommendations based on understanding of the project and client mindsetFoster positive relationships with clients, external partners, and internal teamsAbility to work with vendor PMs to manage project teams and ensure that all team members are clear on project goals/directionA natural curiosity around AI technology and its potentialTop-level familiarity with AI systems and how they interface with other digital platforms/databasesAbility to manage budgets and agency billingsKnowledgeable in MS software, Word, Power Point, and ExcelKnowledgeable in Smartsheet, Basecamp, and other project management softwareBENEFITS:Access to our health benefitsPaid sick days401k matchOn-site BaristaBeautiful campus across from the Pacific OceanSalary range: $85,000 - $110,000Pay is dependent upon several factors including but not limited to: years of experience, client, training, and transferable skills.Who are we? We are a global brand growth company, independent in spirit, built on one belief: if it doesn’t move people, it won’t move business. So, we go where others don’t. Deep inside human life. Closer to what people think, feel, value, and do. We’ve built the tools and methods to get there and stay there. The closeness is our advantage. That’s where momentum and growth live.
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