Customer Experience Specialist

Summary/Purpose of the Position:The Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required.Essential Duties, Functions and/or Responsibilities:Handle incoming phone calls from our 800 numbersAssist customers with placing orders and providing quotes over the phoneAssist in managing our shared customer support inbox by responding to customer inquiriesPerform general account management to our smaller, unassigned accountsProvide order status to customers via phone or emailProvide assistance to our customers via web chatRespond appropriately to customer requests for informationIndirectly responsible for product qualityPerform other duties, and tasks as assignedEducation and/or Work Experience Requirements:High School Diploma or GED requiredAA in business is preferred3+ years of sales related customer service tasks and responsibilities is requiredExcellent communication both verbally and in writingAttention to detailMicrosoft Office skills and knowledge (data entry)Prior experience utilizing an ERP systemThis position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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