Event Technician, Audio Visual - Gaylord Pacific at Encore Chula Vista, CA

Position Overview

A Technician is responsible for the setup and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.
Key Job Responsibilities

Equipment Operation – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service – Strives to exceed the expectations and needs of internal and external customers.
Customer Service – Maintains a positive relationship with all clients through effective communication.
Customer Service – Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Customer Service – Monitors events and checks in on customers throughout the day.
Customer Service – Understands and fosters the hotel/client relationship.
Technical Ability – Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem‑solve with equipment and software issues.
Technical Ability – Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge – Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Systems Knowledge – Uses the equipment sheets to determine the equipment scheduled for setup and for strike, interacts with other staff and outside vendors for equipment.
Systems Knowledge – Increases revenue by utilizing floor up‑selling techniques.
Systems Knowledge – Works with clients to finalize invoices.
Systems Knowledge – Completes order entries in Navigator, as needed.
Job Qualifications

High School Diploma required. Associate's degree is preferred.
Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
1 year of customer service or hospitality experience is preferred.
1 year of audio visual experience or equivalent in an educational environment is preferred.
A valid driver's license is required for team members that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Competencies

Ownership
Hospitality
Professionalism
Responsiveness
Safety Conscious
Action Oriented
Tech Savvy
Work Environment – Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
Work Environment – Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore in a warehouse environment and when traveling to venues. Work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high‑end audio visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends and holidays.
Physical Requirements

Occasionally:

Peripheral Vision
Carrying 51‑100 lbs.
Pushing/Pulling Over 100 lbs.

Frequently:

Color Vision
Depth Perception
Lifting 16‑50 lbs.
Carrying 16‑50 lbs.
Pushing/Pulling 16‑50 lbs. & 51‑100 lbs.

Continuously:

Close Vision
Distance Vision
Hearing
Lifting 0‑15 lbs.
Carrying 0‑15 lbs.
Pushing/Pulling 0‑15 lbs.

Time allocation per day:

0‑1 hours/day: Climbing
2‑3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
4‑5 hours/day: Standing, Walking, Grasping

Hourly Pay Range

$17.17 - $18.83. Compensation is determined based on qualifications, location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for overtime, bonuses, or incentives.
Benefits

Encore offers a range of benefits options for employees and families. Benefits details are not specified here.
EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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