Account Manager

Job Summary
This position is responsible for supporting solutions-based projects within the organization. It manages project activities and develops project plans to support the client’s strategy. The individual is responsible for the pace and timing of deliverables, ensuring the project is delivered on-time and within spec.

Responsibilities

Evaluate, analyze, and create solutions for new customers and new opportunities.

Collect project specifications from clients and available resources to accurately communicate those specifications to internal and/or external service departments.

Resolve material, due date, and print option requirements based on customer specifications.

Provide regular communication to the customer regarding solutions and project inquiries, maintaining open communication to ensure projects are delivered as agreed.

Optimize and drive controlled schedules across the company and cross-functional teams, setting and meeting deadlines with quality deliverables while adapting plans based on changing circumstances.

Develop and maintain an environment that fosters a sense of urgency, professionalism, and execution among all team members.

Communicate progress of client engagements and program initiatives to internal and external stakeholders frequently and clearly.

Develop and manage project timelines and task lists, coordinate multiple projects simultaneously, and communicate regularly with all departments to ensure the delivery of timely, high-quality services.

Maintain positive and productive relationships with key client contacts and internal teams.

Bring ideas and solutions to the client and team to accomplish current and potential client needs.

Demonstrate strong verbal, non-verbal, and written communication skills with clients, SMEs, vendors, and partners.

Review estimates received from internal departments for accuracy.

Supervisory Responsibilities

None

Requirements

Bachelor’s degree or high school diploma plus 4 years of relevant experience.

3 years of Account Management experience.

3+ years of experience working in print, direct mail, and/or signage.

Preferred Qualifications

PMP certification helpful.

Bachelor’s degree in business, graphic communications, or related area of study.

5 years of Account Management experience.

Knowledge and Skills

In-depth knowledge of print services and capabilities.

Highest level of professional integrity and honesty, with personal credibility.

Leadership development skills: practical application and coaching abilities, excellent communication skills.

Functional leadership: proven track record of leading projects to achieve milestones and complete deliverables.

Sales/operational/functional excellence; experience managing in an environment that prioritizes operational excellence and customer satisfaction.

Results-oriented: ability to act and implement effective solutions in a timely manner, influencing across departments and levels.

Problem solving: creative, methodical, hands-on, and detail-oriented.

Teamwork and interpersonal skills: collaborative, receptive to ideas, shares information, and keeps team members informed.

Lead and inspire teams to meet business objectives with outstanding results.

Strong drive to deliver excellence in customer service, build strong business relationships, and exceed expectations at all levels.

Highly motivated to produce extraordinary results.

Strong sense of urgency to respond to inbound questions and requests promptly and accurately.

Excellent presentation, organization, phone, verbal, in-person, and written communication skills are mandatory.

Capability to build trust and strengthen relationships at all levels within an organization.

Strong attention to detail and ability to prioritize amid competing priorities.

High energy, urgency, and customer-service orientation, with strong organizational skills.

Proven experience with Microsoft products such as Excel, Word, and Outlook.

Working Conditions and Physical Requirements

Occasional walking.

Manual dexterity for repetitive work.

Frequent sitting for prolonged periods of time.

Location Addendums

If the position supports an Iowa-based client, requires up to 10% travel (limited cases).

EEO Statement
The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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