Digital Director

Position Overview Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. We focus on Responsible Growth and creating an inclusive workplace that supports career development and wellbeing. Responsibilities Lead complex audit issues for digital payments product(s) (e.g., Zelle, Bill Pay, Wires, etc.) Lead cross‑product analyses for digital payments products, including control and metric analyses to identify opportunities for consistency Drive metric and control changes with product team(s) Proactively identify emerging risks and process opportunities across digital payments product(s) Execute monthly metrics for digital payments product(s) to identify opportunities for improved controls across all platforms Contribute to the development of digital strategies and process transformations to deliver industry‑leading solutions with impactful business results Manage a large program or portfolio of projects, overseeing timeline, budgets, and resource allocation Promote governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level Support a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank Craft powerful narratives and storytelling to drive awareness and rally support among executives across the bank Build alliances, negotiate, and influence stakeholders across multiple levels and functions within the bank to drive outcomes Demonstrate critical thinking and leverage findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities Required Qualifications 4 years of experience with audit, audit issues, risk, operations, business controls, or related field Ability to quickly analyze large, complex data sets and pinpoint potential process weaknesses and risks Ability to design solutions to address complex problems and mitigate risk Detail oriented with strong focus on governance and documentation Ability to juggle multiple competing priorities and deliver high quality outcomes on short timelines Strong judgement and confidence to surface concerns Confidence in asking probing questions and suggesting solutions Skills Business Acumen Decision Making Product Design and Development Product Management Program Management Executive Presence Oral Communications Presentation Skills Prioritization Written Communications Business Case Review Hiring and Onboarding Negotiation Strategic Thinking Talent Development Position Details Shift: 1st shift (United States of America) Hours Per Week: 40 Location: US - IL - Chicago – 110 N Wacker Dr, Bank Of America Tower Chicago (IL 4110) US - NY - New York – ONE BRYANT PARK, BANK OF AMERICA TOWER (NY 1100) Pay range: $123,800.00 – $191,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan based on overall individual performance and contribution to the Company. Benefits: This role is currently benefits eligible. We provide industry‑leading benefits, paid time off, and resources to support employees’ physical, emotional, and financial well‑being.
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