Broadcast Technical Support Representative II Job at Canon USA in Lyndhurst

Canon U.S.A., Inc. in Lyndhurst, NJ is seeking a Broadcast Technical Support Representative II (Representative, Tech Supt II). The Broadcast Technical Support Representative II performs semi‑routine technical service customer support for Canon’s broadcast and communication equipment and system products such as wiring and cabling. Using established company guidelines, it provides on‑site installation, preventative maintenance, routine repair, and calibration of company products and equipment. It provides direct technical support and serves as a primary customer contact for service‑related issues, under close supervision.

This position requires full‑time presence at your assigned office(s)/worksite(s)/territory.

Your Impact

Perform on‑site installation, preventative maintenance, routine repairs, and calibration of wiring, cabling, and related equipment according to company procedures.

Serve as a point of contact for customers experiencing technical or service issues; may instruct customers in proper equipment use.

May assist lower level technicians.

Refer complex technical problems to higher‑level personnel such as supervisors or field engineers.

Repair lenses and related broadcast and communication products for Canon dealers and customers, ensuring timely and professional service.

Provide technical support and training to dealers and support staff via telephone and on‑site visits.

Supply information concerning parts, policies, and technical details; respond to inquiries to support knowledgeable sales and service teams.

Assist customers by offering parts information, technical advice, schematic drawings, and responding to general inquiries.

Receive and inspect incoming repair items; provide verbal or written cost estimates for repairs.

Maintain the service area by stocking inventory and cleaning supplies, filing service repair records, and keeping the workspace clean and productive.

Represent the company by providing accurate information, responding to customer inquiries, and troubleshooting product issues.

Typically reports to a Supervisor or Manager.

About You: The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

Broadcast, Lens or Optics repair experience is a plus.

Electrical repair experience is required.

Logical thinking with the ability to learn and apply acquired knowledge.

Good technical and non‑technical communication skills.

Demonstrates a willingness and is successful at working in a team environment.

Demonstrates a positive work attitude.

Strong communication skills.

Potential repetitive use of manual screw drivers.

We are providing the anticipated rate for this role: $24.39 - $36.53 hourly.

Benefits

Employee referral bonus.

Employee discounts.

Dress for Your Day attire program (casual is welcome, based on your job function).

Volunteer opportunities to give back to our local community.

Swag! A Canon welcome kit and official merch you can’t get anywhere else.

Competitive medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

Canon U.S.A., Inc. complies with all applicable federal, state, and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor or subcontractor.

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