Exhibitor Services Specialist - On-Site

Exhibitor Services Specialist - On-Site

The Exhibitor Services Specialist - On-Site position provides on-site exhibitor support during trade shows and events nationwide. This role is customer-facing and operationally focused, assisting with order entry, logistics coordination, troubleshooting, billing, and real-time service resolution. Responsibilities include accurate data processing, empathetic problem-solving, and advocating for exhibitor needs during high-traffic, high-pressure environments. Frequent travel is necessary for the position, and working overtime, nights, weekends and some holidays are required. Candidates for this role can be based in the following metro areas: Baltimore, MD, Atlanta, GA, Orlando, FL, Las Vegas, NV or Houston, TX.
Responsibilities and Essential Job Duties
Serve as a primary point of contact for exhibitors at show sites, delivering front-line support across a range of services
Manage face-to-face, phone, and email inquiries with professionalism, accuracy, and empathy
Provide proactive, consultative guidance to exhibitors regarding service options, pricing, and logistical best practices
Support exhibitors through on-site order entry, product and service education, and troubleshooting
Calculate and communicate material handling and outbound shipping charges
Enter exhibitor data, order updates, and billing information accurately in Salesforce and related systems
Pack and unpack show site equipment, maintaining clean and organized service desk and supply inventory
Perform service desk functions including real-time order processing, payment collection, and invoice auditing
Communicate complex logistical requirements in accessible, customer-friendly terms
Ensure data accuracy, timely reporting, and compliance with company SOPs throughout the event lifecycle
Collect feedback to improve service delivery and collaborate with internal teams for issue escalation or resolution
Demonstrate adaptability, composure, and collaboration during live event operations