Customer Experience Specialist | Interval Flexpath Opportunity

Customer Experience Specialist

Be the voice that customers remember! Help people love their outdoor living space even more!
We're hiring a team. As demand grows for our award-winning outdoor furniture made from recycled plastics, our peak season continues to expand. That's why we're welcoming up to 40 Customer Experience Specialists to support customers who love our products as much as we do.
About the role
At POLYWOOD, our Customer Experience team does more than answer questions. They build trust, solve real problems, and create meaningful moments for customers who love our brand. As we prepare for interviews in early January with start dates at the end of the month, we're excited to welcome new team members who thrive on connection, clarity, and service that feels human.
This role is part of our Interval Flexpath program, offering full-time hours during peak season and built-in time off during the off-season, making it a perfect blend of stability, balance, and meaningful work.
The work you'll love doing
Deliver exceptional customer care over the phone, email and chat
Communicate with clarity, empathy, and efficiency to support customers' needs
Share product information, availability, pricing, and thoughtful recommendations
Process orders, returns, exchanges, and warranty claims with accuracy
Resolve concerns and elevate the customer experience with every interaction
Collaborate closely with teammates and internal departments to ensure seamless follow-through
Where you will make an impact
Strengthen POLYWOOD's brand reputation by delivering memorable, human-centered service
Support customers during our Peak Season (high volume) when responsiveness matters most
Reduce friction across their shopping and ownership journey
Bring calm, clarity, and solutions-oriented mindset to every conversation
Contribute to a positive, team-focused environment where everyone supports each other
What you bring
Excellent communication and interpersonal skills
Phone customer service experience preferred, not required
Comfort navigating multiple systems at once
Ability to prioritize and adapt in a fast-paced environment
A dependable, punctual, and collaborative work style
A helpful, team-oriented mindset and eagerness to support both customers and colleagues
About us
POLYWOOD designs and builds sustainable outdoor furniture that helps families and communities connect in meaningful ways. As part of our Customer Experience team, you become a direct link between our craftsmanship and the people who enjoy it. Your work helps customers feel confident, supported, and excited about choosing POLYWOOD.
What makes this role special
$19-22 per hour based on experience
$1,000 Thank You Incentive at the end of peak season
Holiday pay during peak season
Access to benefits during peak season and continued access during off-season
Merit increases and growth pathways each year you return
A team culture rooted in positivity, trust, and opportunity
If this sounds like the right fit for your next chapter, we'd love to meet you. Apply today to join POLYWOOD as a Customer Experience Specialist.
POLYWOOD Interval Flexpath highlights
What we offer
Full-time work in peak season
40 hours per week during the Peak Season.
0 hours per week in the Off-Season.
Peak season perks
Holiday Pay for Memorial Day and Independence Day.
Annual merit increase in your hourly pay rate every year you return.
Welcome back incentive
$500 Incentive on your first paycheck of the season to celebrate your return.
$500 Incentive on your fourth paycheck to end the month on a high note.
Before you go incentive
$1,000 Incentive on your last paycheck of the Peak Season to ease the transition into the Off-Season.
Available to employees who start before May 1st.
Benefits coverage
During Peak Season: Full suite of benefits.
During Off-Season: Continued access to medical, dental, and vision insurance.
401(k) eligibility, with contributions resuming as soon as you return.
Free gym membership to our local gym partner(s). Varies by location.
Opportunities for growth
Merit increases, career development, and leadership pathways.
Community and events
Invitations to employee events and opportunities to connect with the team year-round.
Join us for a role that offers flexibility, rewards, and a supportive community, all while being part of a team that values your contributions!