Regional System Integration Manager (RSM)

Regional System Integration Manager

The Regional System Integration Manager (RSM) is a pivotal leadership role within Motorola Solutions' Mission Critical Services Organization, primarily focused on business operations in Georgia, North Carolina, and South Carolina. Based in the T4 East Territory, the RSM is responsible for the end-to-end management of regional business activities.
Key accountabilities for this position include:
Supervising customer support contracts, deployment, and installation projects.
Administering repair depot agreements, contracts, and system upgrade initiatives.
Ensuring the precise execution of maintenance and deployment work that exceeds standard contract requirements.
As a vital link in our matrixed structure, the RSM collaborates with internal partners and leverages team resources to meet customer needs. Success is defined by high customer satisfaction, revenue expansion, and maintaining strong gross margins across the contract portfolio.
Manages the financial aspects of the assigned business portfolio, including revenue forecasting, cost management, containment, and investment planning.
Demonstrates strong financial acumen and understanding of profit and loss (P&L) elements and principles.
Collaborates closely with the Sales team throughout customer engagement, ensuring high-quality customer interactions and driving business growth.
Plays a direct role in the creation of large and/or complex service proposals, ensuring alignment between service approach, scope, staffing, and financial aspects.
Primary Responsibilities:
The RSM provides leadership to a multi-disciplinary team, including Customer Support, System, and Field Service Technician Managers, with oversight of recruitment, mentorship, and performance evaluation.
Provides strategic guidance and oversees day-to-day operations to ensure the delivery of customer obligations, meeting both customer satisfaction and financial goals.
Territory and Travel:
Required locations for the RSM position include Georgia, North Carolina, and South Carolina.
When not traveling, the individual will split their time between a home-office and company office locations.
Domestic travel is expected to account for approximately 25-50% of the time in this role.
Specific Knowledge/Skills:
Experience with Salesforce, Oracle/Services Lifecycle tool
Financial acumen and customer satisfaction mindset
Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures is preferred
Strong command of communication skills, both oral and written
Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures.
Must be able to obtain background clearance as required by government customer(s)
Basic Requirements

5+ years of professional experience in one of the following: Public Safety, Communications, Wired/Wireless, Engineering, Services, Management, Customer Service, Customer Support, Sales Support, Account Management, Motorola Services, Military experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements

25-50%
Relocation Provided

Domestic
Position Type

Experienced
Referral Payment Plan

Yes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.