Regional System Integration Manager (RSM)

Regional System Integration Manager (RSM)
Location: South Carolina, Charleston, United States

Responsibilities

Supervise customer support contracts, deployment and installation projects

Administer repair depot agreements, contracts and system upgrade initiatives

Ensure precise execution of maintenance and deployment work exceeding standard contract requirements

Lead and collaborate as a matrixed structure, working with internal partners and leveraging team resources to meet customer needs

Manage financial aspects of the assigned business portfolio, including revenue forecasting, cost management, containment, and investment planning

Demonstrate strong financial acumen and understanding of profit and loss elements and principlesCollaborate closely with Sales team throughout customer engagement, ensuring high‑quality customer interactions and driving business growth

Directly participate in creation of large/complex service proposals, ensuring alignment between service approach, scope, staffing, and financial aspects

Provide leadership to a multi‑disciplinary team of Customer Support, System, and Field Service Technician managers, including recruitment, mentorship and performance evaluation

Provide strategic guidance overseeing day‑to‑day operations to ensure delivery of customer obligations, meeting customer satisfaction and financial goals

Qualifications

5+ years of professional experience in Public Safety, Communications, Wired/Wireless, Engineering, Services, Management, Customer Service, Customer Support, Sales Support, Account Management, Motorola Services, or Military experience

Legal authorization to work in the U.S. indefinitely (no work permit sponsorship)

Experience with Salesforce, Oracle/Services Lifecycle tool

Financial acumen and customer satisfaction mindset

Strong working knowledge of Customer Call Center and Network Operations Center offerings and procedures preferred

Strong communication skills, oral and written

Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures

Must obtain background clearance as required by government customers

Salary and Benefits
Target Base Salary Range: $150,000 - $180,000 USD

Incentive Bonus Plans

Medical, Dental, Vision benefits

401(k) with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Travel Requirements

Domestic travel 25–50% of time

Required locations: Georgia, North Carolina, South Carolina

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

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