Jr. Audio Visual Support Technician (Conference Center)

Audio-Visual Support Technician (Conference Center)

Transform technology into opportunity as an Audio-Visual Support Technician (Conference Center) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Audio-Visual Support Technician (Conference Center) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Audio Visual Support Technician (Conference Center) joining our team to support our intelligence customer in Springfield, VA.
How an Audio-Visual Support Technician (Conference Center) will make an impact:
The Conference Center Audio Visual Support Technician provides support to the NCE Conference Center under the UDS Contract. This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.
Primary responsibilities:
Serve as an Conference Center Audio Visual Liaison for all events
Facilitate meetings and engage regularly with customers to:
Coordinate and plan emerging customer requirements for conference center events
Address AV/IT related questions or concerns
Provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of AV/IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces
Provide live event support
Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video recording devices and other related end user devices
Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
Escalate AV/IT issues to Tier 3 when needed
Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:
Resolve AV/IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when AV/IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Identify and execute process improvements and other enhancements that improve operational efficiency.
What you'll need to succeed:
TS/SCI Clearance w/ ability to obtain CI Poly
Basic qualifications:
Knowledge in one or more of the following areas:
AMX, Crestron, and Extron A/V equipment
AMX touch panels
Camera control
Production switcher
Audio signals
Video signals
Understanding of audio mixers and speakers
Understanding of audio and video connections
Workstations (thin and thick clients)
Monitors
Audio Visual Services
Voice and VTC Support Services
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail
Strong organizational skills
Strong writing skills (document creation and management)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and/or tasks
Ability to regularly stand and walk between buildings on a large campus
Ability to move and lift A/V equipment, monitors, and other hardware
Experience and/or knowledgeable with Windows 11
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
Team player and willing to both share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
Education & Experience:
Requires Associates Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.
Preferred not required: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
Location: On Customer Site
US Citizenship Required