Assistant Sales Manager

Family Unit Service Leader (Assistant Sales Manager)

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The

Assistant Sales Manage r supports the Sales Manager in creating, executing, and sustaining sales strategies and performance that ensure the business meets or exceeds established

Standard s. This role is responsible for driving individual sales production while assisting with the development, coaching, and performance management of the sales team. The Assistant Sales Manager leads by example, to reinforce Carriage Services’ culture and values, and ensure that exceptional service is always delivered to client families

.
Compensation: $65,000 per year base salary + overrid
esJob Type: Full-Ti
meLocation: Fairfax Memorial Park located in Fairfax, V

A.
Qualificati
onsHigh School Diploma or equivalent requir
ed.College degree or some college preferr
ed.Minimum

of 1 year of leadership or supervisory experie nce preferred; Funeral Home, Cemetery, or Combo experience strongly desir
ed.Minimum

of 3 years of sales experie nce requir
ed.Proven track record of success

in inside sales product ion strongly preferr
ed.May require possession of, or ability to obtain,

an insurance lice nse as required by applicable l
aw.Valid state-issued driver’s license in good standing and acceptable driving reco
rd.Basic overall computer proficien
cy.Demonstrated ability to influence, coach, and motivate sales team membe
rs.Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or lis
ts.Ability to effectively work and develop sales leads and referrals from recognized sources and approved metho
ds.Ability to compute discount, interest, profit and loss; commission, markup, and selling price; and calculating surfac
es.Ability to effectively utilize all sales training and techniques to fulfill production requiremen
ts.Effective and professional communication skills, with an emphasis on verbal communication and issue resoluti
on.Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situatio
ns.Ability to rapidly assess the needs of client families and adapt to changing circumstanc
es.Proactive, self-directed, and willing to take initiative in all circumstanc
es.Tactful and professional when handling complaints or dissatisfaction with service or merchandi

se.
Job Du
tiesAssists the Sales Manager in leading and managing sales team performance through coaching, performance feedback, and reinforcement of Standa
rds.Maintains consist ent individual sales produc tion to support location revenue go
als.Supports recruiting, onboarding, and training of new sales team memb
ers.Reinforces Carriage Services’ sales training, ethical sales practices, and customer service standa
rds.Assists in meeting or exceeding sales targets for the location
(s).Participates in the development and execution of sales initiatives designed to motivate and energize the sales t
eam.Generating sales leads through participation in community events, civic organizations, and relationship-building activit
ies.Assists with monitoring and analyzing sales results, including contract status, cancellations, and client family feedb
ack.Communicates sales activity, production, and observations to the Sales Manager on a regular ba
sis.Assists with scheduling sales staff to ensure proper coverage and equitable rotat
ion.Reviews contracts for accuracy and assists in resolving contract or commission discrepanc
ies.Supports monitoring of accounts receivable and collection activit
ies.Meets with client families at time of need and on a pre-need basis to ensure all options related to interment, cemetery property, and merchandise are presen
ted.Attends services and visitations whenever possible to foster relationships, ensure excellent service, and develop potential referr
als.Comply with all company procedures for customer service, complaint resolution, post-interment service activities, and quality assura
nce.Protects the confidentiality of company and client family information, including sales programs, marketing materials, and personal d
ata.Identifies and reports hazards at the location and on the grou
nds.Performs other duties as assig
ned. xsgimln Assumes Sales Manager responsibilities as directed or in the absence of the Sales Mana

ger.