To support a growing AI-powered customer experience, the full-time Customer Experience Specialist will manage customer inquiries, improve workflows, and enhance automation systems while working remotely.
Key responsibilities
Build and iterate on AI customer experience systems, ensuring high-quality automation and customer satisfaction
Investigate and resolve complex customer issues that require human judgment and empathy
Identify patterns in customer interactions to enhance workflows and self-service options
Required qualifications
4+ years of experience in a high-growth consumer startup, preferably in a technology-enabled and regulated environment
Strong quantitative and systems thinking skills, with a focus on identifying patterns and root causes
Experience with AI and automation tools to improve customer support processes
Ability to thrive in a high-intensity remote work environment with significant ownership and accountability
Familiarity with SQL is a bonus for data analysis and trend identification
Customer Experience Specialist
Virtual Vocations Inc · New York, NY, USA ·
- Job type:
- Full Time