Senior Account Manager - Grant & Aid Solutions. Job in Carson City LilyLifestyle

Nelnet Business Services (NBS), a division of Nelnet, Inc., specializes in payment technology, education services, and learning management solutions. We proudly serve over 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of students and families globally. Our culture of service fosters long-lasting, trusted partnerships, while our innovative approach empowers our clients to succeed.
By joining NBS, you're not just taking a job; you're becoming part of a community that values you and is united by our mission to create opportunities for individuals in their personal, educational, and professional lives.
The Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) Team will play a pivotal role in the full implementation and management of accounts for Scholarship Granting Organizations and similar clients. This position requires a commitment to exceptional client support, proficient process management, and expertise in maximizing product utilization to ensure client satisfaction and loyalty.
Key Responsibilities Provide expert consultative support during the sales process, assessing client needs, and demonstrating how FACTS\' Grant & Aid (G&A) solution can meet those needs.
Lead the comprehensive implementation of G&A solutions tailored to Scholarship Granting Organizations and related groups.
Develop and maintain strong client relationships through proactive engagement, including organizational setup, application configuration, and extensive training delivery.
Guide clients on utilizing value-added services, including awarding processes and specialized reporting.
Manage various functions including awarding, document reviews, process documentation, training events, and custom report creation as necessary.
Stay updated on changing tax laws and state tax credit programs to support communication and training efforts.
Document and uphold internal procedures and best practices for servicing SGOs and similar clients.
Serve as a G&A subject matter expert, offering insights and support to internal teams.
Enhance communication across departments (Sales, Product, IT Development, Operations) to maintain quality metrics and compliance standards.
Address and resolve escalated client issues effectively, utilizing root cause analysis and preventive strategies.
Represent the FACTS Operations Team, acting as a decision-maker during key meetings in leadership\'s absence.
Manage and resolve functionality tickets efficiently, ensuring thorough follow-up and completion.
Assist the Training Team with refresher courses and group training initiatives.
Compensation Pay range for this role is $50,000 - $53,000.
Qualifications Bachelor\'s degree in business or a related field, or equivalent experience.
Minimum of two years experience in customer service or account management is preferred.
Skills and Competencies Advanced proficiency in Microsoft Excel, including pivot tables and data analysis.
Strong knowledge of the Microsoft Office suite (Word, PowerPoint, Outlook).
Experience with AI tools to enhance workflows, data management, and client interactions.
Comprehensive understanding of the FACTS Grant & Aid solution.
Excellent interpersonal and communication skills, with the ability to professionally engage diverse audiences.
Strong teamwork capabilities and a proven ability to build positive relationships with colleagues.
Effective presentation skills, capable of clearly conveying complex information.
Exceptional organizational and time management skills, with an ability to manage multiple projects under pressure.
Strong analytical and problem-solving skills to effectively address client and operational challenges.
General computer literacy encompassing email, internet research, and CRM platforms.
Our comprehensive benefits package includes medical, dental, vision, HSA and FSA, generous paid time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
Nelnet is dedicated to fostering a welcoming and respectful workplace where all associates can thrive. We are an Equal Opportunity Employer, ensuring that all qualified applicants are considered for employment regardless of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by law. We value the unique contributions of every team member as a positive work environment benefits everyone.
Individuals with disabilities who require reasonable accommodations to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting.
Nelnet is a Drug-Free and Tobacco-Free Workplace.
While you may know Nelnet as the nation’s largest student loan servicer, we encompass a lot more—professional services, consumer loan origination, servicing, payment processing, renewable energy innovation, and education expertise. For over 40 years, we\'ve been helping our customers, associates, and communities turn their dreams into reality.

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