Growth Manager/Account Manager

Requirements Bachelor’s Degree or equivalent with 2+ years experience in sales and/or account management
Proven consultative sales solution skills with a unique ability to understand client needs
Strong networking skills with the ability to travel and meet with clients in person locally
(Desirable) CRM Experience, Salesforce preferred
(Desirable) BI Tool Experience, Looker preferred
(Desirable) Parking Industry experience
What the job involves A Growth Manager is responsible for obtaining new parking supply from our largest partners, and collaborating with other Revenue Team functions to optimize performance at existing locations
This role drives revenue growth through relationship building & engagement, client consultation & education, and up‑selling & cross‑selling of new products and features
You will act as a strategic advisor to parking partners, to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures. You will act as a mentor to more junior sales roles
Analyze and optimize SpotHero’s parking supply across multiple major markets
Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders
Lead prospective and existing clients to SpotHero’s product offerings through tailored commercial insights and a consultative approach
Meet and exceed revenue targets
Collaborate with Field Operations functions to communicate regularly with existing partners to ensure that operations are constantly running as smoothly as possible
Onboard and train new clients. Empower clients’ to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools
Nurture long‑term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform
Establish regular communication cadences with clients, including informal check‑ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs
Host or travel to client meetings, events, and social gatherings
Attend industry related conferences and tradeshows, if applicable
Represent SpotHero and build brand awareness
Stay current on industry trends
Identify and research prospective leads to approach during the event
Build and strengthen relationships with clients through attending social events
Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained
Work with Region Managers to develop junior team members. Be a team leader
Work cross functionally to improve internal processes

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