Writer Technical

Long Island City, NY, US, 11101; Orlando, FL, US, 32827
Category: Administration
Position Summary

The Centralized Publications Writer Technical edits and writes content for the JetBlue manual system and distributes publications to targeted Crewmembers. All work is done using Centralized Publications authoring tools and the distribution repository. All publications are maintained to established standards.
Writes, edits and updates written content for company manuals.
Reviews and edits technical policy and procedural documents, ensuring that the documents are logically constructed, clearly presented, and in compliance with regulatory and departmental standards as stated.
Acquires and presents information through independent reading, interviews with subject‑matter experts, online research, or other appropriate methods.
Independently develops, organizes, and presents thoughts and information clearly in writing.
Plans and carries out work assignments and handles problems in accordance with instructions, policies, previous training, or accepted practices in the occupation.
Consults with Supervisor Operations Publications on unique situations which do not have clear precedents.
Tracks project status using departmental procedures and tools.
Other duties as assigned.
Minimum Experience and Qualifications

High School Diploma or General Education Diploma (GED)
Excellent, proven technical and business writing, editing, interpersonal, and communication skills
One (1) year of technical writing experience
Understanding of XML and/or HTML
Excellent Microsoft Office and Adobe Acrobat skills
Ability to contribute in a team environment and work on several projects simultaneously
Available for occasional overnight travel (10%)
Must pass a pre‑employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Preferred Experience and Qualifications

Bachelor’s or advanced degree in English or communications
Excellent, proven technical and business writing, editing, interpersonal, and communication skills
Four (4) years technical writing experience
XML and/or HTML proficiency
Excellent Microsoft Office and Adobe Acrobat skills
Content management system experience
Experience working in a regulatory environment
Airline industry experience
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment

Computer and other office equipment
Traditional office environment
Physical Effort

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).
Compensation

The base pay range for this position is between $62,000.00 and $101,000 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short‑term and long‑term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

Nearest Major Market:

Brooklyn
Nearest Secondary Market:

New York City

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