SALES SUPPORT MANAGER- Dealer Segment

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Job Objective
The

Sales Support Manager, Dealer Segment

is a leading performer responsible for overseeing key programs and projects related to sales support operations, process improvement, and customer engagement. The role collaborates closely with Sales leadership, cross‑functional teams, and external partners to streamline processes, improve efficiency, and enhance the overall customer experience.

Duties and Responsibilities

Lead the development and implementation of strategic programs and initiatives to improve Sales Support operations, streamline processes, and enhance customer experience.

Define program objectives, milestones, and success criteria, and develop project plans to ensure timely and successful execution.

Dealer Sales + Operations Support, Daltile Dealer Rewards Management, Communications, E‑Commerce, Promotion Performance Tracking.

Collaborate with Sales leadership, operations teams, IT, and other stakeholders to identify opportunities for process improvement and alignment across departments.

Facilitate cross‑functional meetings and workshops to gather input, drive consensus, and ensure alignment of program goals and priorities.

Conduct process reviews and analysis to identify inefficiencies, bottlenecks, and areas for improvement within the sales support function.

Develop and implement solutions, such as process automation, workflow optimization, and system enhancements to streamline operations and improve productivity.

Participate in and may manage large, cross‑functional projects or initiatives with strategic importance.

Perform high‑level critical thinking, detailed information gathering, and application of business knowledge.

Generate fresh perspectives, breakthrough ideas, and new approaches that create value in the market.

Proactively investigate and/or lead investigations of alternative approaches, technologies, or partnerships.

Collaborate with and may lead functional or cross‑functional teams to generate solutions to complex problems.

Perform other duties as needed.

Required Experience and Education

Bachelor’s degree in a related field or equivalent education and/or experience.

6‑8 years relevant experience or equivalent education and/or experience.

Competencies

Requires specialized depth and/or breadth of expertise in own job discipline or field.

Recognized cross‑functionally as an expert within one or two subject matter areas.

Excellent communication, problem solving, and organizational skills.

Able to multitask, prioritize, and manage time effectively.

High level of integrity and discretion in handling sensitive and confidential data.

Proficient using Microsoft Office Suite products.

Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.

High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Other Pertinent Job Information
Disclaimer: The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Temporary indirect reporting relationships may exist while working as Project lead. May be required to act in senior role, providing task related advice and direction to junior team members.

The ability to lift 50 pounds regularly.

Benefits
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Equal Opportunity Employment
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant. Dal‑Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply.

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