Customer Quality Specialist

Customer Quality Specialist
This position will be responsible for handling a high volume of ingredient and supplier documentation requests. It will require direct communication with customers, sales representatives, vendors and our Quality department. This is an onsite role in Rosemont, IL.

Responsibilities

Completing a high volume of incoming customer requests daily. Responding to requests for standard documents, questionnaires, customer specifications, and quality agreements.

Working collaboratively with technical, manufacturing, quality, and customer support groups to complete customer questionnaires.

Developing and maintaining a deep understanding of our products and manufacturing sites.

Collaborating with other members of the Quality team to maintain and continuously improve the systems and databases.

Organizing and maintaining all quality documentation and standard letters and tracking responses to customer inquiries.

Working as part of a team to ensure customer documentation response process functions efficiently.

Working with Sales to ensure requests are complete and prioritized as needed.

Managing and maintaining Vendors and Customer portals, questionnaires and surveys.

Qualifications
This position requires candidates to be authorized to work in the United States without the need for current or future employment sponsorship.

Bachelor's Degree in Microbiology, Chemistry, Food Science, or a related science field; or commensurate experience in quality, operations, or regulatory areas.

Confirmed ability to work well independently with minimal supervision; actively seeks mentorship when needed to maintain progress on assignments.

Excellent time management skills; ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis.

Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and database software.

Excellent verbal and written social skills.

Excellent listening and communication skills.

Strong attention to detail and excellent organization skills.

Benefits

14 paid holidays with an end‑of‑year holiday refresh break.

Health, Vision and Dental Insurance.

401K and Profit‑Sharing program.

Tuition reimbursement program.

Be Positively Excellent well‑being program.

Term Life Insurance Plan.

Standard Disability Plan.

Batory Foods is an equal opportunity employer which considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law. In addition, Batory Foods also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation for any part of the application or hiring process, please notify us immediately.

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