Sr. Associate, Account Manager - Strategic Partnerships

Sr. Associate, Account Manager - Strategic Partnerships
The Account Manager, Strategic Partnerships will be responsible for the day-to-day management, growth, and optimization of Capital One Travel’s portfolio of major hotel suppliers. Strategic Partnerships oversees the global hotel supply, and in this role, you will oversee a portfolio of existing accounts, onboard new partners, and be directly accountable for their performance. You will develop and execute account plans, communicate performance insights, navigate the connectivity landscape, and collaborate with internal stakeholders to maximize outcomes for your partners. This role requires a proactive, organized, and analytical individual who thrives on solving challenges, using data to prioritize, and building strong partner relationships. The ideal candidate is excited to work cross-functionally, drive measurable results, and support the fast-evolving needs of a growing travel tech company.

In this position you will:

Manage a portfolio of lodging supply partners and be accountable for driving growth and performance across Capital One Travel’s distribution channels.

Partner with the Strategic Chain team to seamlessly onboard new hotel contracts, leveraging Capital One Travel’s connectivity solutions.

Create and deliver tailored account development plans, performance reviews, and reporting.

Build consultative, long‑term relationships with supply partners through regular and open communication.

Analyze account performance, identify areas of opportunity, and provide actionable recommendations.

Track partner performance and interactions in Salesforce to ensure alignment and visibility.

Share competitive intelligence and insights on local trends, customer needs, and market dynamics.

Take ownership of customer success initiatives, proactively resolving partner challenges.

Serve as the main day‑to‑day contact for hotel partners while collaborating closely with the Hotel Supply acquisition team.

Deliver data‑driven insights and recommendations to internal account stakeholders for presentation to brand partners.

Monitor pricing, availability, and distribution metrics to ensure partners achieve fair market share.

Negotiate and coordinate ad hoc promotions, discounts, and marketing fund opportunities with partners.

A strong candidate would demonstrate:

A “can‑do” mindset with the drive to solve diverse challenges.

Proven ability to manage and communicate across multiple hotel chain accounts.

Strong understanding of hospitality business processes and their impact on travelers.

A data‑driven approach with curiosity to answer complex questions.

A bias toward action, experimentation, and measuring impact.

Exceptional communication and influencing skills with both internal and external stakeholders.

Ability to work independently in an environment of evolving goals and priorities.

Comfort thriving in a fast‑paced, entrepreneurial setting.

Detail‑oriented with strong case‑handling discipline.

Comfortable working with high‑volume, repetitive but critical tasks.

Strong written communication for documentation and partner interactions.

Persistent and resourceful in pursuing recovery opportunities.

Comfortable working with Salesforce or similar CRM tools.

Familiarity with online travel agencies, distribution, or hotel revenue management.

Familiarity with SQL, Tableau, or other data visualization and analysis tools.

Basic Qualifications:

Bachelor's Degree or military experience

At least 5 years of experience in strategic account management with global hotel chains

At least 3 years of enterprise sales experience and training

Preferred Qualifications:

7+ years of experience and a successfully proven track record in B2B sales and business development within the luxury travel or hospitality industry

Strong communication and collaboration skills

Strong problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $111,200 - $126,900 (Sr Assoc, Business Development)

New York, NY: $121,300 - $138,400 (Sr Assoc, Business Development)

Richmond, VA: $101,100 - $115,400 (Sr Assoc, Business Development)

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

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