Commercial Surety - Underwriting Performance Director Surety (Remote/Hybrid)

Commercial Surety - Underwriting Performance Director Surety (Remote/Hybrid)
Somerset County, NJ, USA •

Worcester, MA, USA •

Dallas, TX, USA •

Itasca, IL, USA

Job Description
Posted Tuesday, April 21, 2026 at 4:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

The Hanover is seeking a strategic, collaborative, and experienced Underwriting Director to join our dynamic Commercial Surety team. This role offers an exciting opportunity to contribute to a high-performing organization that values innovation, technical expertise, and teamwork. As Underwriting Director, you will help drive underwriting excellence, portfolio performance, and technical rigor from the Home Office, partnering closely with regional teams, senior leadership, and stakeholders across the enterprise.

The way we work continues to evolve. This role offers flexible work arrangements and may be hybrid or fully remote, with the ability to travel as needed to support agency engagement, market development, and key meetings. The position may be based in Itasca, IL; Somerset, NJ; Bloomington, MN; Howell, MI; Dallas, TX; Seattle, WA; Worcester, MA; Windsor, CT, or other US locations with the ability to travel as needed.

At The Hanover, our culture is grounded in our Care Values—we care about our people, our customers, and the communities we serve. We foster an inclusive, supportive environment where experienced professionals are empowered to make decisions, share ideas, and grow their careers while working together toward shared goals.

The Hanover is a diverse and inclusive organization committed to attracting, developing, and retaining top talent. We believe diverse perspectives and experiences strengthen our teams, our performance, and the relationships we build every day.

Position Overview
The Underwriting Director, Commercial Surety drives and supports underwriting excellence for designated areas or assigned territories with greater autonomy, managing account and portfolio underwriting, developing strategies, and providing technical expertise and support to local teams and leadership.

We encourage all qualified candidates to apply.

POSITION OVERVIEW
This role offers the opportunity to make a meaningful impact on underwriting performance and strategy within a growing Commercial Surety business. You will collaborate with experienced underwriting leaders, influence key business outcomes, and help shape the future of Hanover Surety.

At The Hanover, we are committed to creating a diverse and inclusive environment where professionals can do their best work. We recognize the demands of today’s fast-paced world and support flexibility through modern work arrangements. This position may be performed at a hybrid or fully remote capacity, based near any Hanover office, with occasional business travel as needed.

IN THIS ROLE YOU WILL

Drive and support underwriting excellence across Commercial Surety

Manage account-level and portfolio underwriting activities with a high degree of autonomy

Develop, implement, and execute underwriting strategies in collaboration with senior leadership

Serve as a technical authority and trusted advisor to underwriting teams and business leaders

Lead underwriting initiatives and projects aligned with business growth, profitability, and risk management objectives

Monitor portfolio performance, identify trends, and take appropriate underwriting actions

Participate in underwriting, compliance, and internal audits as needed

Identify and address economic, regulatory, and legal issues impacting underwriting results

Collaborate with Product, Risk Management, Actuarial, Legal, and Claims partners to support underwriting quality and innovation

Mentor and develop underwriters by providing coaching, guidance, and technical support

Contribute to the development and delivery of underwriting tools, resources, and training programs

Technical & Professional Expertise

Advanced knowledge of Commercial Surety underwriting principles, practices, and risk assessment

Strong understanding of portfolio management, performance monitoring, and underwriting controls

Awareness of market trends, competitive dynamics, and regulatory requirements

Ability to evaluate complex risks and apply sound underwriting judgment

Experience leveraging underwriting systems, data, and analytics to drive decision-making

WHAT YOU NEED TO APPLY:

10+ years of underwriting experience in Commercial Surety

Demonstrated success in leading underwriting strategy, portfolio oversight, or underwriting excellence initiatives

Proven leadership and mentoring experience, with the ability to influence without direct authority

Strong strategic thinking, problem-solving, and execution skills

Excellent communication and interpersonal skills, with the ability to work collaboratively across functions

Advanced proficiency with underwriting tools, systems, and analytical platforms

Measures of Success

Consistent delivery of underwriting excellence and adherence to underwriting standards

Strong portfolio performance aligned with profitability and growth objectives

Effective execution of underwriting strategies and initiatives

High-quality technical guidance provided to underwriting teams and leadership

Positive impact on underwriting capability, engagement, and talent development

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance

401K with a company match

PTO

Cultural Awareness Day in support of IDE

On-site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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