Community Account Specialist

City Valley Village, State California – Job Location LAX 422 Ashton Sherman Village, Position Type Regular. The Community Account Specialist is responsible for all accounting operations of the community, including posting payments, processing deposit accounting forms, completing final deposit accounting, and other administrative and customer service duties.
What You Will Do Actively communicate with residents regarding the move‑in process, ledger balances, past move‑out balances, and eviction status.
Resolve customer escalations in a timely and accurate manner, maintaining the highest level of customer service for residents, vendors, teammates, and corporate departments.
Ensure compliance with company money‑management and accounts‑receivable policies and procedures.
Handle the collection process, delivering Pay or Quits, delinquency notices, and resident communications accurately and on time.
Complete accounting responsibilities, including revenue management, and timely processing of deposit accounting and month‑end activities.
Maintain system accuracy for data integrity and reporting purposes.
Support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
Assist with ad‑hoc requests and reports as needed, and manage relationships with internal and external stakeholders such as Accounting, Legal, and other departments within Essex.
What You Will Need High school diploma or equivalent (required). College degree preferred.
One year’s experience in a customer‑service environment preferred.
Valid driver’s license.
What the Job Requires Compliance with all applicable laws: Fair Housing, Landlord‑Tenant, Local Building Codes, OSHA, and EEOC.
Excellent verbal and written communication skills; ability to compose and edit written materials.
Regular, consistent, and timely attendance. Five‑day workweek with likely weekend coverage.
Work primarily performed at an Essex office location, involving extended periods of sitting at a desk; walking and use of stairs for prolonged periods of time.
Travel required for occasional meetings, training, community visits, and court appearances.
What You Will Bring to the Table Strong analytical and interpretive skills for reviewing documents and making decisions based on company policies and business practices.
Highly organized, with demonstrated project‑management skills and initiative.
Ability to meet all job requirements and assignments.
Benefits Competitive hourly rate: $24.50 – $29.09 (subject to related factors).
Health, dental, vision, paid parental leave, 401(k) employer match, wellness programs, and other benefits.
12 paid holidays and 15 paid time off days.
Eligibility for a housing discount of 20%.
Optional discretionary annual bonus program aligned with performance.
All full‑time regular associates are offered career growth opportunities and are eligible for these benefit packages.

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