Field Service Representative

Field Service Representative
Relocation Assistance offered to Ontario, Canada
Widescope is seeking a Field Service Representative to support the United States Air Force in advancing cloud-based command and control (CBC2) capabilities aligned with the Joint All Domain Command and Control (JADC2) vision.

This role supports mission-critical systems requiring secure access, strict compliance, and hands-on infrastructure expertise across enterprise environments.

Critical / Non-Negotiable Requirements (Must Haves)

Active Secret Clearance

Required for role eligibility and system access

Candidates must already hold or be eligible and able to obtain immediately

AWS experience

Kubernetes / containerization exposure

Microservices architecture familiarity

Core Responsibilities

Perform day-to-day operational support, maintenance, and upgrades for enterprise systems, servers, and workstations

Manage and administer

Windows Server environments

(physical and virtual)

Configure and maintain

Active Directory , including:

Group Policy Objects (GPOs)

DNS, DHCP, and domain services

Manage

user permissions, access controls, and storage systems

(e.g., NTFS, network shares)

Monitor system performance, troubleshoot issues, and ensure uptime and reliability

Execute system backups, recovery processes, and data integrity controls

Support system modernization and infrastructure improvements

Maintain compliance with IT policies, security standards, and configuration management practices

Required Technical Experience (Heavily Evaluated)

Strong, hands-on experience with:

Windows Server administration

Active Directory environments

Permissions and storage management (NTFS, file shares, etc.)

Experience troubleshooting enterprise infrastructure in secure environments

Ability to clearly articulate

step-by-step technical approaches

("walk me through how you would…")

Preferred / Supporting Experience

Experience with Azure cloud environments and infrastructure-as-code (e.g., Terraform)

Familiarity with scripting (PowerShell, Bash)

Experience with ticketing systems (ServiceNow, Remedy, etc.)

Additional Considerations

Prior

military or government experience

is a plus but not required

Candidates must demonstrate ability to operate in

structured, security-sensitive environments

Older infrastructure experience is acceptable if the candidate can clearly demonstrate

current applicability and depth of knowledge

Must be able to obtain

DoD 8570 IAT Level II Certification (e.g., Security+ CE or equivalent)

Required for system access and permissions

This role prioritizes security compliance (SEC+ and clearance) and hands-on Windows/Active Directory infrastructure expertise above all else. Candidates should be prepared for scenario-based technical interviews to validate real-world capabilities.

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