Relationship Manager

About Drawbridge
Drawbridge is the leading cybersecurity platform built specifically for alternative investment firms. We give hedge funds, private equity firms, and family offices enterprise‑grade security without the enterprise complexity — protecting capital, satisfying LP due diligence, and keeping regulatory examiners at bay. Our clients don't have a CISO. They have Drawbridge.

We're growing, and the relationships we build with clients are at the center of how we retain and grow revenue. We're looking for a Relationship Manager who understands that deeply.

The Role
At Drawbridge, the relationship is as important as the product. Our clients — COOs, CFOs, CCOs, and Managing Partners at some of the most sophisticated investment firms in the world — don't have time for vendor check‑ins. They have time for trusted advisors who show up with a point of view, help them make sense of a complex regulatory and threat environment, and make them look smart in front of their stakeholders.

That's the job. As a Relationship Manager, you'll own a book of alternative investment firm clients across hedge funds, private equity firms, and family offices. You'll engage proactively, lead with outcomes, and become the trusted advisor those clients turn to when cybersecurity intersects with capital raising, regulatory scrutiny, or operational risk.

Your success is measured by Net Revenue Retention. The way you drive it is by ensuring every client in your book can clearly articulate the value they're getting from Drawbridge — and confidently justify that investment to their partners, boards, and LPs.

What You’ll Do

Build and own executive relationships

Develop and maintain trusted relationships across multiple stakeholders at each client — operational contacts who use the program day‑to‑day and executive sponsors who make renewal decisions

Earn the right to be in the room when it matters: regulatory exams, LP due diligence cycles, board‑level risk conversations

Show up in person when the moment calls for it — client visits are a core part of this role, not an exception

Lead with outcomes, not activity

Frame every client interaction around business impact: capital protected, regulatory exposure addressed, operational continuity improved

Help clients translate security program progress into language their LPs, boards, and regulators can understand

Ensure clients can articulate the value and outcomes they're receiving from Drawbridge — and have the narrative to justify that investment internally

Maintain a clear, current view of what has been delivered for every account — and what's coming next

Proactively manage the health of your book

Surface risk early. Clients who feel heard and see value don't churn — clients who go quiet do. Monitor engagement signals and act on them before they become problems

Prioritize your outreach around account health, not just renewal dates

Partner with internal ClientSuccess and technical colleagues who support delivery — you lead the relationship, they support the depth

Leverage internal AI tools to stay ahead of your book: surface engagement gaps, synthesize client context, and move faster without sacrificing quality

Grow the book

Identify and advance expansion opportunities across the Drawbridge platform as clients’ needs evolve

Collaborate with the sales team on referrals and portfolio company introductions — particularly within PE firm relationships

Own the commercial side of renewals: timeline management, stakeholder alignment, and negotiation

Contribute to the team

Submit accurate renewal forecasts on a weekly basis with clear notes on risk — forecasting is how the team gets ahead of churn, not reacts to it

Bring market intelligence back from client conversations: LP due diligence trends, regulatory exam themes, competitive positioning signals

Help build the playbook — this is a team that is scaling, and your experience shapes how the function evolves

What We're Looking For
Experience

3–6 years in a client‑facing role — relationship management, account management, or customer success — ideally at a SaaS, fintech, or financial services firm

Demonstrated ownership of a book of business with NRR or retention accountability

Background in alternative investment management (hedge fund, PE, or family office operations) or cybersecurity/enterprise SaaS — we'll train the other side

Skills

An exceptionally strong communicator — you can run a meeting with a Managing Partner, write a follow‑up that gets forwarded to the CFO, and make a complex risk landscape feel manageable

Comfortable presenting data‑driven findings and translating them into business terms for non‑technical audiences

Commercially sharp — you understand the difference between a happy client and a retained client, and you manage toward both

Comfortable leveraging AI tools as part of your daily workflow — using them to work more efficiently, prepare more thoroughly, and stay ahead of a large book without sacrificing the quality of the relationship

Disposition

You're proactive by default. You don't wait for a client to raise a concern — you surface it first

You're genuinely curious about your clients' businesses: how they raise capital, how they manage regulatory exposure, what keeps their COO up at night

You build trust by showing up consistently and delivering on what you say you will

Nice to Have

Familiarity with SEC examination preparedness, Reg S‑P, or LP due diligence processes

Experience working alongside technical delivery teams (solutions engineers, vCISOs, or similar)

Background in alternative investment operations — fund administration, compliance, technology

Prior experience at a cybersecurity, GRC, or compliance SaaS company

Hands‑on experience using AI tools (Copilot, Claude, or similar) to manage client communications, synthesize account context, or accelerate workflow at scale

What Success Looks Like

90 days: You know your book. You've connected with every client, you have a clear view of each account's health, and you've identified where attention is most needed.

6 months: Clients are hearing from you proactively. At‑risk accounts have a plan. You're advancing expansion conversations without being prompted.

12 months: Clients think of you as their advisor — not their vendor's rep. Your NRR reflects that. You're contributing to how the RM team operates, not just executing within it.

Why Drawbridge
Work with a client base that is genuinely underserved and where the stakes are real — alternative investment firms are high‑value targets, and most don't have the infrastructure to respond without a partner like Drawbridge

Join a team that is building the RM playbook, not inheriting one — your contributions shape how this function grows

Competitive base + performance compensation tied to NRR

Hybrid in New York or Boston with regular client travel

Drawbridge is an equal opportunity employer committed to building a diverse and inclusive team.

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