Event Technical Specialist, Video - InterContinental Cleveland

Event Technical Specialist, Video - InterContinental Cleveland

Position Overview
The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Key Job Responsibilities
Equipment Operation
Customer Service
Training/Staff Development
Event Supervision
Equipment Maintenance
Job Qualifications
Bachelor's Degree is preferred
3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
3-4 years of customer service or hospitality experience is preferred
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities
A valid driver's license is required for team members in positions that may operate Company vehicles
Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
Do The Right Thing
Drive Results
See The Big Picture
Value People
Physical Requirements
Sitting: 2-3 Hours
Standing: 4-5 Hours
Walking: 4-5 Hours
Stooping: 2-3 Hours
Crawling: 2-3 Hours
Kneeling: 2-3 Hours
Bending: 2-3 Hours
Reaching (above your head): 2-3 Hours
Climbing: 0-1 Hours
Grasping: 4-5 Hours
Lifting Requirements
Carrying Requirements
Auditory/Visual Requirements
Pushing/Pulling Requirements
Work Environment
Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.