Account Manager, Corporate Subscriptions (SMB)

About the Team
When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we operate newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television—including some of the widest‑read and most respected brands such as Factiva, The Wall Street Journal and Barron's. Our media inform the discussions and decisions that are vital to the world’s commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty‑five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

About the Role
Our corporate subscriptions team is seeking an account manager to drive customer retention and revenue expansion for small to medium‑size business accounts. This role requires a mix of relationship management, problem‑solving and strategic growth skills.

Responsibilities

Drive renewals, reduce churn and upsell where appropriate within assigned account base.

Act as a trusted advisor, maintain regular communication with customers.

Generate and qualify leads through networking, cold‑calling and inbound marketing efforts.

Negotiate and close deals to meet and exceed revenue targets.

Conduct virtual and in‑person meetings with clients to establish relationships and drive new opportunities into the pipeline.

Manage pipeline via Salesforce.

Provide training, resources and best practices to maximize adoption.

Address customer concerns and challenges proactively to drive future retention and growth.

Achieve individual revenue targets.

Gather customer feedback to enhance new product development.

Advocate for customers internally by working with product, support and marketing teams.

Use platforms such as Salesforce and other sales‑related resources to track the health of the sales pipeline.

Stay up‑to‑date on Dow Jones suite of enterprise subscription solutions.

Qualifications

4+ years of experience.

Strong ability to build and maintain relationships with clients.

Experience acting as a trusted advisor to ensure customers maximize the value of the product.

Ability to stay up‑to‑date on product offerings (Dow Jones enterprise subscription solutions).

Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements.

Background in subscription‑based sales or enterprise account management.

Proficiency with Salesforce or other customer success platforms.

Benefits

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Education Benefits

Paid Maternity and Paternity Leave

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Learn more about all our US benefits

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Industries - Enterprise Subs

Job Category: Sales

Union Status:

Union role

Base Pay Range: $100,000.00 - $125,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location and other relevant factors.

For bonus‑eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits‑eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing and more, along with optional benefits to meet the diverse needs of our employees.

Req ID: 53323

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