Sales Manager

Sales Manager Job Description (No HVAC Experience Required)
Job Title: Sales Manager – Residential & Light Commercial Services

About Us
Aire Serv of North Central Seattle provides reliable heating and cooling solutions to homeowners, builders, and businesses across the Seattle area. Our licensed technicians deliver high-quality workmanship, transparent pricing, and prompt service—from seasonal maintenance to full system installations.

We partner with contractors, real estate professionals, home warranty providers, and insurance companies to deliver dependable HVAC solutions. Our focus is simple: deliver a great experience and ensure year-round comfort for our customers.

About the Role
We are looking for a hands‑on Sales Manager to build, lead, and coach a high‑performing sales team while driving revenue growth across residential and light commercial services.

This is a results‑driven leadership role—success is measured by team performance, revenue growth, and the ability to consistently meet or exceed targets.

Prior HVAC experience is not required. We care far more about your ability to lead, coach, and scale a sales team, especially in industries such as home services, home improvement, solar, roofing, or other in‑home/field sales environments.

Key Responsibilities

Own the sales number

Hit and exceed monthly and annual revenue, margin, and close‑rate targets

Lead and develop the team

Recruit, onboard, train, and coach sales reps (comfort advisors/account managers)

Hold team accountable to performance expectations

Drive performance improvements

Improve close rates, average ticket, and overall conversion

Identify gaps and implement coaching and process improvements

Manage pipeline & forecast

Maintain clean CRM data (ServiceTitan or similar)

Run pipeline reviews and produce accurate forecasts

Standardize the sales process

Ensure consistency from lead → appointment → estimate → close

Improve how reps qualify, present, and follow up

KPI ownership

Track activity, conversion rates, revenue per job, and lead source performance

Use data to drive decisions and corrective actions

Field coaching & ride‑alongs

Observe reps in real scenarios and provide real‑time coaching

Cross‑functional collaboration

Work with CSR and marketing teams to improve lead quality and booking rates

Align with operations to ensure profitable, executable jobs

Growth focus

Identify and expand opportunities in installs and light commercial

Reporting & optimization

Deliver weekly/monthly performance insights, wins/losses, and improvement plans

What Success Looks Like (Sample KPIs)

Team consistently meets or exceeds revenue targets

Close rates improve (target range: ~35–45%+ depending on lead source)

Increase in average job size while maintaining margin

Accurate forecasting within ~10–15%

Strong team retention and development pipeline

Qualifications
Required

5+ years of sales experience with at least 2+ years leading a team

Proven ability to hit targets through team performance (not just individual production)

Strong coaching, leadership, and accountability skills

Experience managing pipeline, conversion, and sales strategy

Data‑driven mindset (KPIs, reporting, performance tracking)

CRM experience (ServiceTitan or similar preferred)

Willingness to spend time in‑field with reps (including occasional evenings/weekends)

Nice to Have

Home services or home improvement experience (HVAC, solar, roofing, etc.)

In‑home or field sales leadership

Light commercial sales exposure

Familiarity with HVAC or willingness to ramp quickly

What We Provide

Competitive base salary + performance‑based bonuses/commission

Company vehicle or mileage reimbursement (if applicable)

Training on HVAC products/services

Clear growth path as the company scales

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