Business Development Manager - Atlanta

Client Intake & Conversion Manager
Lisinski Law Firm Norcross, Georgia, United States Executive/Management

About the role
Lisinski Law Firm, a dedicated humanitarian immigration practice established in 2020, seeks an experienced manager to lead its intake and conversion team. The Client Intake & Conversion Manager is accountable for end‑to‑end conversion performance, coaching effectiveness, and operational execution for an intake team operating in virtual and/or in‑office modalities. This role leads and develops Intake Leads and Specialists, builds a disciplined coaching culture, and ensures consistent performance, compliance, and client experience standards.

Your Key Contributions

Lead and develop Intake Specialists with clear expectations, coaching cadence, and performance standards

Use dashboards, CRM data, and call recordings to diagnose conversion gaps and drive corrective action quickly

Run structured 1:1s, manage recognition and performance plans, and participate in hiring decisions

Step into consultations for coverage when required, modeling the expected selling framework and standards

Ensure compliance with firm policies, CRM documentation standards, and QA protocols

Drive conversion and retained‑client outcomes across your span of control

Maintain coaching quality and accountability for Intake Specialists

Ensure consult quality, CRM discipline, QA adherence, and resolve client escalations

How success is measured
Conversion and retained‑client outcomes, show rate and speed to consult, QA trends, CRM compliance, escalation volume and resolution time, ramp speed

What Makes You a Great Fit

3 to 5 years of consultative sales with proven conversion results

2 to 4 years of leading a team

Bilingual Spanish and English required at B2 to C1 level

Experience in immigration, legal services, financial services, or other consultative professional services preferred

Work Schedule

Monday to Friday, 8:30 a.m. to 5:30 p.m. local time

How You'll Benefit
Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families.

401(k) Match

Medical, Dental, & Vision Insurance

Health Savings Account or Flexible Spending Account options

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D Insurance

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Paid Time Off

Calm App Subscription

Our Firm
At Lisinski Law Firm, we are committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. The firm values collaboration and empowers employees at all levels to make a meaningful, lasting impact.

Our Values
Our client‑obsessed mindset drives continuous learning, advocacy, efficiency, and nimbleness. We prioritize teamwork, creative problem‑solving, and high‑quality service to support families with excellence and care.

Salary
The pay range for this role is: 58,000 – 62,750 USD per year (Atlanta)

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