Account Manager

Description

Essential Duties and Responsibilities
Consistently perform all duties and responsibilities to the best of my ability; and, be punctual in all work-related duties and responsibilities
Provide customer service and sell National Networks’ LLC products and services to assigned Clients and prospects
Meet company sales quotas
Attend or conduct Quarterly Technology Business Reviews for assigned accounts
Generate and/or assist with Ticket reports for each quarter
Generate and/or assist with Detailed LabTech and Rapid Fire Reports
Prepare, conduct, and deliver monthly Executive Summaries for assigned accounts
Schedule and perform or assist with a Full Network Evaluation for assigned Managed IT Service assigned accounts, yearly
Attend daily, weekly, and/or monthly sales meetings as scheduled
Resolve critical issues with any Client relationships
Coordinate all aspects of service provided within the Managed IT Service Agreements for assigned accounts
Coordinate room rentals and Equipment rentals
Quality assurance on tickets performed
Request and deliver quotes within 48 hours of client request
Client training as necessary
Monitoring/coordinate offsite backup usage
Participate in ongoing strategy meetings
Attend National Networks’ or third-party sponsored industry, charity, educational events or training events as directed
Stay up to date on industry related news and technology
Conduct Client onboarding meeting as per the Perfect Client Experience/Onboarding process
Update all activities, time sheets, and Sales processes within ConnectWise daily
Update ConnectWise opportunities and sales funnel daily
Develop & maintain relationships with all assigned Clients and prospects
Attend relevant project meetings
Perform yearly Telco audit and initial Credit card audit on current Clients
Assist in any past due collections needed for Managed IT Service Clients
Must have reliable Means of Transportation
When in public, represent National Networks LLC in a professional manner at all times.
Other duties and responsibilities as may be assigned
Requirements
Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to perform public speaking and presentations on National Networks Technology products and services.
Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment
Ability to remain current on necessary ongoing industry related training
Complete ConnectWise sales training and demonstrate full knowledge of ConnectWise
Demonstrate full knowledge of Quosal
Complete Sophos sales training
Complete Vrrring sales training