Multi-Media Support Specialist

Job Description

Coordinates facilities and provides media support: prioritizes, plans, and performs facility coordination and technical support of all media services (AV support for speakers, video filming, editing, distribution, online learning classroom support).

Directs video productions, including taping of content and full post‑production editing; coordinates and schedules use of facilities and equipment (especially online learning platforms TEAMS and WebEx); identifies media needs/services to support defined educational targets and outcomes.

Coordinates technical operation of NMHS media equipment and resources: Employee New Television, TEAMS, WebEx for webinars and livestreaming, ARS‑Audience Response System, and VIMEO.

Troubleshoots customer issues, maintains quality assurance, and analyzes, diagnoses, and responds to media needs in a timely manner.

Performs audiovisual equipment assessments as required.

Provides technical expertise/input regarding equipment selection, budgeting and operation, including inventory, replacement and/or repair of media resources.

Prioritizes well and provides timely responses to room/equipment/meeting requests; ensures that customer needs are addressed and communicated.

Operates as part of a cross‑trained group to ensure multiple user needs are met with available resources; communicates across departments/services and coordinates services for high reliability facility management.

Promotes full facility/equipment utilization by developing, planning, and facilitating audiovisual training – via live instruction, tutorial videos, or other educational materials.

Provides other training at the request of the Education Department leadership team.

Represents Education Department on multiple NMHS information teams by providing high‑quality facility operation and media support services.

Requirements

Associate’s degree in related field required; Bachelor’s preferred with demonstrated expertise in media software.

Must be PC & Mac proficient.

Education
You must have the following education to apply:

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