Senior Experience Strategist Lead Banking Service Design

M&T Bank Corporation in Buffalo, NY is looking for a Senior Experience Strategist to lead service design initiatives within the Commercial Bank. You will employ human-centered methodologies to enhance customer experiences and collaborate with cross-functional teams.
The ideal candidate has a Bachelor’s degree in Service Design and at least 3 years of experience in the field. This role requires a hybrid work model, necessitating onsite presence four days a week.

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